Global Customer Relationship Management Market Research Report 2021-2026: Growing Integration of AI in Industries & Rising Technological Advancement in Service -

DUBLIN--()--The "Customer Relationship Management Market Research Report , by Region (Americas, Asia-Pacific, and Europe, Middle East & Africa) - Global Forecast to 2026 - Cumulative Impact of COVID-19" report has been added to's offering.

The Global Customer Relationship Management Market size was estimated at USD 45.96 Billion in 2020 and expected to reach USD 49.47 Billion in 2021, at a Compound Annual Growth Rate (CAGR) 7.97% to reach USD 72.83 Billion by 2026.

In this report, the years 2018 and 2019 are considered historical years, 2020 as the base year, 2021 as the estimated year, and years from 2022 to 2026 are considered the forecast period.

Competitive Strategic Window:

The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies to help the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. It describes the optimal or favorable fit for the vendors to adopt successive merger and acquisition strategies, geography expansion, research & development, and new product introduction strategies to execute further business expansion and growth during a forecast period.

FPNV Positioning Matrix:

The FPNV Positioning Matrix evaluates and categorizes the vendors in the Customer Relationship Management Market based on Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) that aids businesses in better decision making and understanding the competitive landscape.

Market Share Analysis:

The Market Share Analysis offers the analysis of vendors considering their contribution to the overall market. It provides the idea of its revenue generation into the overall market compared to other vendors in the space. It provides insights into how vendors are performing in terms of revenue generation and customer base compared to others.

Knowing market share offers an idea of the size and competitiveness of the vendors for the base year. It reveals the market characteristics in terms of accumulation, fragmentation, dominance, and amalgamation traits.

Company Usability Profiles:

The report profoundly explores the recent significant developments by the leading vendors and innovation profiles in the Global Customer Relationship Management Market, including

  • Acquia, Inc.
  • Adobe Systems Inc
  • Amdocs Limited
  • Aurea Software, Inc
  • Chase Interaction Ltd
  • Contactually Solutions
  • Copper CRM Inc
  • Creatio
  • Freshworks Inc
  • HubSpot, Inc.
  • IBM Corporation
  • Infor
  • Infusion Software Inc
  • Insightly, Inc
  • ITC Infotech India Ltd.
  • Microsoft Corporation
  • Netsuite Inc.
  • Nimble Inc
  • Oracle Corporation
  • Pegasystems Inc.
  • Ramco Systems Limited
  • Salesflare BVBA
  •, Inc.
  • SAP SE
  • SugarCRM
  • Zendesk, Inc.
  • Zoho Corporation Pvt. Ltd

Key Topics Covered:

1. Preface

2. Research Methodology

3. Executive Summary

3.1. Introduction

3.2. Market Outlook

3.3. Geography Outlook

3.4. Competitor Outlook

4. Market Overview

4.1. Introduction

4.2. Cumulative Impact of COVID-19

5. Market Insights

5.1. Market Dynamics

5.1.1. Drivers Increasing digitalization of enterprises across industry verticals Penetration of cloud technology and various service models Emergence of small and medium enterprises globally

5.1.2. Restraints Rising security and privacy concerns

5.1.3. Opportunities Growing integration of artificial intelligence in industries Rising technological advancement in service

5.1.4. Challenges Lack of skilled professionals

5.2. Porters Five Forces Analysis

6. Americas Customer Relationship Management Market

7. Asia-Pacific Customer Relationship Management Market

8. Europe, Middle East & Africa Customer Relationship Management Market

9. Competitive Landscape

9.1. FPNV Positioning Matrix

9.1.1. Quadrants

9.1.2. Business Strategy

9.1.3. Product Satisfaction

9.2. Market Ranking Analysis

9.3. Market Share Analysis, By Key Player

9.4. Competitive Scenario

9.4.1. Merger & Acquisition

9.4.2. Agreement, Collaboration, & Partnership

9.4.3. New Product Launch & Enhancement

9.4.4. Investment & Funding

9.4.5. Award, Recognition, & Expansion

10. Company Usability Profiles

For more information about this report visit

Laura Wood, Senior Press Manager

For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900

Laura Wood, Senior Press Manager

For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900