TORONTO--(BUSINESS WIRE)--In recognition of the best builders providing extraordinary customer experiences, Avid Ratings Canada is proud to announce the winners of the 18th Annual Avid Awards. Homebuilders throughout Canada are honoured with the prestigious awards for scoring highest with their customers on homebuying experience surveys. Award winners are chosen based on results received from some of the largest publicly traded builders, Canada’s largest private builders, and hundreds of small volume and custom builders from coast to coast. This year’s program had 452 qualifying builders from all over the United States and Canada and covers homebuyer data from January to December 2020.
“The rapidly changing expectations of today's consumers make delivering a great customer experience a never-ending pursuit," said Tim Bailey, chief strategy officer, Avid Ratings. "It takes a masterful blend of art and science, with people, processes and products to consistently create a great customer experience, and the past year has certainly added its share of obstacles to navigate. It is an honour to recognize this year's Avid Award winners for their customer experience achievements.”
The Avid Awards are regarded as a trusted benchmark of customer service performance in the homebuilding industry. Avid Ratings has long been at the forefront of bringing transparency of builder performance to consumers by consumers since 1992. In order to determine the Avid Award winners, homebuilding companies are evaluated using Avid's award-winning platform. Every homebuyer survey in our database is analyzed to determine each builder’s overall rating. Avid’s New Home Experience surveys collect detailed homebuyer feedback and provide industry-leading insights on overall satisfaction, willingness to refer, actual number of recommendations, and strategic CX diagnostics for homebuilders.
“Deneschuk Homes is honoured to be a recipient of an Avid Diamond Award. The Avid surveys provide us with the feedback we need to continually transform our business as we strive to deliver exceptional customer experiences. Because of the surveys, we’ve been able to identify pain points that we didn’t know existed which allows us to proactively address and improve upon our existing processes,” said Lee Rusnak, president, Deneschuk Homes. “We look forward to reading every survey response and reflecting on where we could have done better, as well as cheer on the positive wins with the team. We are honoured to be recognized by our customers and Avid Ratings for this achievement.”
“Morningstar is proud and honoured to be recognized for our excellence in the New Home Move-In Experience we provide for our purchasers. The Avid Diamond Award is a direct reflection of our commitment to excellence, validated by our purchasers. There is no better reward than a satisfied customer!,” said Deborah Calahan, vice president sales and marketing, Morningstar Homes.
Each award-winning builder must score at or above the top 25th percentile in Canada to be recognized with an Avid Award.
Avid Diamond Award
Builders with the highest scores in their nation on the New Home Move-In Experience Survey, taken from the first 90 days of homeownership, are recognized with this award. The US and Canada are eligible for one award each for Production, Custom, and Small Volume builder categories.
Avid Diamond Award winners in Canada are as follows:
- Production: Rinaldi Homes
- Small Volume: Morningstar Homes Ltd.
- Custom: Deneschuk Homes
Avid Gold Award
This award is presented to builders with the highest scores in their region on the New Home Move-In Experience Survey, taken from the first 90 days of homeownership. Every province is eligible for one award each for Production, Custom, and Small Volume builder categories.
Avid Gold Award winners in the Canadian provinces are as follows:
Province of Alberta
- Production: Laebon Developments Ltd.
Province of Ontario
- Production: Brookfield Residential - Ontario Low Rise
- Small Volume: Terra View Custom Homes Ltd.
Province of Saskatchewan
- Production: North Ridge Development - Saskatoon
- Small Volume: Homes by Dream - Regina
- Custom: Maison Design + Build
Avid Benchmark Award
This award recognizes any US or Canadian builder scoring among the top 25% of Avid’s nationwide databases on the New Home Move-In Experience survey, taken from the first 90 days of homeownership.
The winners of the Avid Benchmark Award in Canada are as follows:
Augusta Fine Homes
Mattamy Homes - GTE
Pacesetter Homes Saskatchewan - Saskatoon
For more information about the Avid Awards, please visit https://www.avidratings.com/avid-awards.
About Avid Ratings Canada
Avid Ratings Canada is the leading resource for building quality in the world. Dedicated to the homebuilding industry, Avid helps companies build better customer experiences by gaining powerful consumer insights and deep customer feedback through a proprietary customer experience platform. Avid Ratings was named a Top 5 Sales Tool by BUILDER magazine, a Brilliance Award recipient by TecHome Builder, and also featured as a Top Product by Constructech Magazine. For more information, please visit www.avidratings.ca.