SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the leader in experience management, today announced its Medallia Speech product, the company’s contact center insights offering, has achieved Federal Risk and Authorization Management Program (FedRAMP) certification as part of Medallia’s GovCloud platform, further validating the company’s depth in delivering highly secure, leading solutions for consumer, employee and citizen experience management.
“Achieving FedRAMP authorization for Medallia Speech is another important milestone that expands our ability to further serve the public sector with our leading contact center solutions to enhance the citizen experience,” said Brian Michael, head of public sector for Medallia.
FedRAMP provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Medallia Speech has met the stringent requirements to receive a FedRAMP authorization, providing a broad range of capabilities and benefits for public sector agencies with assurance that the security requirements have been reviewed and approved.
In addition, Medallia Speech is now HIPAA compliant and is available in 20 languages and dialects across North America, Asia Pacific, EMEA and Latin America.
Watch the Medallia Speech video and learn how to turn every call center interaction into a goldmine of insights you can act on to drive exceptional customer experiences.
Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. www.medallia.com.
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