AUSTIN, Texas--(BUSINESS WIRE)--Today, Telestax, the leading provider of CPaaS enablement to communications companies announced the implementation of SMS within the Microsoft Teams business communication platform. This new capability is part of the Telestax Message Exchange application, a solution designed to enable the sending and receiving of SMS communications from within popular UCaaS or collaboration platforms. With Message Exchange, communications providers can set up Microsoft Teams users with a business phone number to send and receive SMS messages within the application, eliminating the need for employees to send a text message to contacts from a personal cell phone or third-party application.
Serving over 115 million daily active users, Microsoft Teams is a unified communications platform that combines persistent workplace chat, video meetings, file storage, and applications integration. As this number continues to grow, Telestax remains focused on helping communications service providers to facilitate connections through SMS enablement for their enterprise customers. As Telestax partners, providers can stay a step ahead of customer demand, meeting the need to send SMS from Microsoft Teams and enabling business phone numbers to send or receive text messages.
Microsoft Teams users can take advantage of SMS capabilities eliminating the need for employees to send SMS to contacts from a personal cell phone or third-party application. The result is improved communications with customers, internal employees, and partners with an added layer of security and accountability associated with keeping interactions within a single platform.
“Microsoft Teams is the way in which millions of users connect, collaborate and create,” said Kevin Nethercott, Chief Commercial Officer at Telestax. “SMS enablement through Telestax has expanded the options for Teams users by offering another way to reach their intended audience. In fact, it has been the single biggest request from our US communications partners whose business customers have been challenged to deliver better engagement via their users’ preferred method of communication.”
With Telestax, communications service providers can enable their business customers to send and receive SMS texts using the Microsoft Teams application as well as to manage and monitor the enterprise usage, mappings, and message count. Phone number provisioning and options to bring your own carrier (BYOC) help providers to expand services and ensure quality.
Telestax Message Exchange for Microsoft Teams features include:
- Intuitive Management Console - Manage mappings from a user-friendly interface that supports mobile screens and can be translated locally.
- Phone Number Provisioning - SMS enable any existing number in the U.S. or Canada, leverage direct routing to offer SMS on top of SIP trunking, and more to maximize value.
- Call Record Access - Sort by enterprises, errors, mappings, or messages for billing purposes. Analyze call data records to determine charges.
- Bring Your Own Carrier - Benefit from the option to bring your own carrier, giving providers a choice to use their own SMS-enabled numbers.
Telestax Message Exchange support for Microsoft Teams is available immediately. For more information, visit www.telestax.com.
Telestax is the leading CPaaS enabler for communications service providers and creator of the award-winning Restcomm API platform. Originating in the largest industry open source community, managed by Telestax, Restcomm has been tested by over 10,000 telecom developers and contains over 6 million lines of code. As a trusted partner in real-time communications, Telestax delivers Restcomm Cloud to innovative companies around the world. When service providers join with Telestax, their customers gain the advantage of a superior network and full CPaaS capabilities such as programmable SMS and voice. With bring your own carrier options, white labeling, and a complete suite of voice and messaging APIs, service providers benefit from new revenue streams and a competitive edge in the evolving digital transformation marketplace. Restcomm Cloud removes the friction in application development and business workflow integration with user-friendly tools like the Visual Designer. The Telestax RESTful API gives experienced developers control to create robust omnichannel applications alongside technologies such as advanced IVR and intelligent chatbots. Learn more about Telestax, Restcomm Cloud, and CPaaS enablement at www.telestax.com today.