The Helper Bees Launches Independence Care Concierge, the Missing Link Between Long-Term Care Recipients and Insurers

• Fortune 300 long-term care insurance companies including CNA already use Care Concierge
• Enables insurance carriers to offer value-add services to the insured, enabling quality care to 40+ million aging Americans
• Provides cost-effective options that mitigate risk of clients remaining unsupported at home and reduces severity of claims

AUSTIN, Texas--(BUSINESS WIRE)--The Helper Bees (THB), a company creating a better model for home care, has launched Independence Care Concierge, the first platform to connect aging Americans to the entire long-term care community, enabling independence for longer while reducing operating expenses and claims for insurance carriers.

Aging Americans are increasingly receiving long-term care at home, and the pandemic has accelerated that trend. Existing long-term care insurance plans, however, do not automatically cover quality care at home. Rather, they prioritize a combination of nursing home stays and hospitals for acute care. This not only leads to social isolation and depression for those who are aging, but overtaxes hospitals and proliferates expensive insurance claims.

“We don't know how to age properly,” said The Helper Bees CEO and Co-founder Char Hu, Ph.D. "Aging Americans desire quality of life at home, yet aging-in-place is still not well understood. By providing holistic care for the insured, Independence Care Concierge by The Helper Bees saves money for insurers and payers alike, and reduces stress on healthcare systems overall."

Independence Care Concierge enables the independence that America's 40+ million aging adults over the age of 65 desire. The platform connects aging adults with live care specialists, such as geriatric care managers, long-term care practitioners or registered nurses. These experts help mature adults and their families understand all available care options, from adult day care to declutter services. Each customer receives a personal care journey, designed to support ongoing good health and delay the need for a long-term facility.

For insurers, the platform reduces claims costs and mitigates care costs. Even delaying the transition to a nursing home by up to one month can save roughly $3,000 in care costs, a substantial savings when multiplied by the sharply increasing number of Americans who will use their long-term care plans in the coming years. THB also builds data points that can predict future claims patterns. Insurance agents, moreover, can offer Independence Care Concierge as a value-add even for those who do not qualify for long-term care insurance.

John Palmer, CNA’s Vice President of Long-Term Care, said "Care Concierge will greatly assist aging individuals and their families in navigating the process of finding care, as well as understand what local resources are available to them … supporting our policyholders' ability to age in place, helping them find needed services and avoid challenges that could lead them to move to a facility.”

Independence Care Concierge by The Helper Bees is now available to insurance carriers and employers.

About The Helper Bees
The Helper Bees (THB) is an insurtech successfully improving the home care experience for the payer and care-recipient. The company works with some of the world’s largest insurance carriers to deliver transformative experiences in digitization, sourcing great care options and applying machine learning to power intelligent care and claim analytics and processing. To learn more, visit The Helper Bees.