Global Upside Achieves ISO/IEC 20000-1:2011 Certification

SAN JOSE, Calif.--()--Global Upside ( announced that it been awarded certification for ISO/IEC 20000-1:2011, which is a service management system (SMS) standard.

The standard specifies requirements for service providers to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.

Rohit Lohia, Managing Director, India states: “The ISO/IEC 20000-1:2011 covers guidelines for an organization to establish, implement, maintain, and continually improve a service management system. This certification gives our Clients confidence in our ability and commitment to provide the best in service delivery."

“This certification is a step forward for Global Upside to drive best-in-class operational efficiency and its commitment to service excellence. As an industry leader, we are proud to be leading the way in service excellence,” added Ragu Bhargava, CEO.

Global Upside met all specified standards and requirements set by ISO/IEC 20000-1:2011, validating support for the service lifecycle, including planning, design, transition, and delivery of services. The certification was verified and issued by a third-party auditor against the framework and guidelines set forth by the International Organization for Standardization.

Global Upside is also SOC 1 and SOC 2 certified, HIPAA compliant and GDPR compliant.

For details about the International Organization for Standards (ISO) Certification, visit

Global Upside is part of the Global Upside Corporation brands, which collectively provide the most comprehensive range of solutions for domestic needs, international expansion, staffing, human resources, accounting, payroll, and HR technology. Global Upside corporate brands are supporting our Clients in 150+ countries.

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Ritu Bhargava

Release Summary

Global Upside announced that it has been awarded certification for ISO/IEC 20000-1:2011, which is a service management system (SMS) standard.


Ritu Bhargava