COVID-19 Impact and Recovery of the Global Business Support Services Market (2020 to 2030) - ResearchAndMarkets.com

DUBLIN--()--The "Business Support Services Global Market Report 2020-30: Covid 19 Impact and Recovery" report has been added to ResearchAndMarkets.com's offering.

This report provides the strategists, marketers and senior management with the critical information they need to assess the global business support services market as it emerges from the Covid 19 shut down.

The global business support services market is expected to grow from $528.9 billion in 2019 to $529.1 billion in 2020 at a compound annual growth rate (CAGR) of 0.1%. The low growth is mainly due to economic slowdown across countries owing to the COVID-19 outbreak and the measures to contain it. The market is then expected to recover and grow at a CAGR of 7% from 2021 and reach $641.1 billion in 2023.

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The market for business support services consists of sales of business support services and related goods by entities (organizations, sole traders and partnerships) that provide business support services such as document preparation, telephone call centers, telephone answering, telemarketing bureaus and other contact centers, and private mail centers.

Western Europe was the largest region in the global business support services market, accounting for 39% of the market in 2019. Asia Pacific was the second largest region accounting for 30% of the global business support services market. Africa was the smallest region in the global business support services market.

Telephone call centers have shifted towards Omni channel communication from the traditional model. Omni-channel communication is synchronized operating model in which all of the company's channels are aligned and present a single face to the customer, along with one consistent way of doing business. It allows providers to give customers a more personal feel to resolutions. Customers can get convenient and on-demand service.

Key Topics Covered:

1. Executive Summary

2. Report Structure

3. Business Support Services Market Characteristics

3.1. Market Definition

3.2. Key Segmentations

4. Business Support Services Market Product Analysis

4.1. Leading Products/ Services

4.2. Key Features and Differentiators

4.3. Development Products

5. Business Support Services Market Supply Chain

5.1. Supply Chain

5.2. Distribution

5.3. End Customers

6. Business Support Services Market Customer Information

6.1. Customer Preferences

6.2. End Use Market Size and Growth

7. Business Support Services Market Trends And Strategies

8. Business Support Services Market Size And Growth

8.1. Market Size

8.2. Historic Market Growth, Value ($ Billion)

8.2.1. Drivers Of The Market

8.2.2. Restraints On The Market

8.3. Forecast Market Growth, Value ($ Billion)

8.3.1. Drivers Of The Market

8.3.2. Restraints On The Market

9. Business Support Services Market Regional Analysis

9.1. Global Business Support Services Market, 2019, By Region, Value ($ Billion)

9.2. Global Business Support Services Market, 2015-2019, 2023F, 2025F, 2030F, Historic And Forecast, By Region

9.3. Global Business Support Services Market, Growth And Market Share Comparison, By Region

10. Business Support Services Market Segmentation

10.1. Global Business Support Services Market, Segmentation By Type, Historic and Forecast, 2015-2019, 2023F, 2025F, 2030F, $ Billion

10.2. Global Business Support Services Market, Segmentation By Organisation Size, Historic and Forecast, 2015-2019, 2023F, 2025F, 2030F, $ Billion

10.3. Global Business Support Services Market, Segmentation By Mode, Historic and Forecast, 2015-2019, 2023F, 2025F, 2030F, $ Billion

11. Business Support Services Market Metrics

11.1. Business Support Services Market Size, Percentage Of GDP, 2015-2023, Global

11.2. Per Capita Average Business Support Services Market Expenditure, 2015-2023, Global

Companies Mentioned

  • Tata Consultancy Services Limited
  • Hewlett Packard Enterprise Co
  • Genpact Ltd
  • A.T. Kearney
  • Grant Thornton LLP

For more information about this report visit https://www.researchandmarkets.com/r/douq99

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Contacts

ResearchAndMarkets.com
Laura Wood, Senior Press Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900