COVID-19's Impact on Delivery and Returns - Majority of Retailers Unable to Offer Click & Collect as Stores are Closed - ResearchAndMarkets.com

DUBLIN--()--The "COVID-19 impact on delivery and returns" report has been added to ResearchAndMarkets.com's offering.

This report investigates the actions being taken by retailers, in the UK and internationally, to improve the safety of their delivery methods and the impacts this has on delivery times and costs.

The report also analyzes the changes retailers are making to their returns policies during the outbreak, and how these are communicated to shoppers.

Key Highlights

  • The majority of retailers are unable to offer click & collect as stores are closed, although there are exceptions.
  • Local third-party pickup points are an alternative option but this fulfilment method requires contact upon collection, so consumers may be wary.
  • Contactless delivery is key to protect consumers and delivery workers, and retailers must highlight these options clearly to build confidence among online shoppers.
  • Retailers are expected to see an increase in returns for orders placed shortly before the lockdown, as new outfits are now rendered redundant by shoppers for the foreseeable future.

Reasons to Buy

  • Benchmark changes to delivery times and costs, allowing you to better compete with other retailers.
  • Gain insight into the issues associated with online returns during COVID-19 to better meet your customer's needs.

Key Topics Covered

  1. Executive Summary
  2. Summary of the impacts of COVID-19 on delivery and returns
  3. Retailer communications about delivery and returns
  4. Delivery and returns propositions throughout COVID-19
  5. Retailers that have halted UK online operations
  6. Delivery
  7. Contactless delivery: the UK
  8. Contactless delivery: China
  9. Contactless delivery: the US
  10. Fulfilment methods: click & collect
  11. Fulfilment methods: third-party pickup
  12. Delivery saver schemes
  13. Consumer opinions
  14. Returns
  15. Issues with online returns during COVID-19
  16. Online returns methods: contactless returns
  17. Online returns methods: third-party pickup
  18. Buy now, pay later options
  19. Methodology

Companies Mentioned

  • Alibaba
  • Amazon
  • ASOS
  • boohoo.com
  • Boots
  • Dada
  • Debenhams
  • DoorDash
  • DPD
  • Dunelm
  • Fenwick
  • GrubHub
  • H&M
  • HEMA
  • Hermes
  • Instacart
  • JD Sports
  • JD.com
  • John Lewis & Partners
  • LK Bennett
  • Lush
  • M&Co
  • Marks & Spencer
  • Matalan
  • McDonald's
  • Meituan
  • Moss Bros
  • Net-a-Porter
  • New Look
  • Next
  • Parcelforce
  • Paul Smith
  • Postmates
  • PrettyLittleThing
  • Quiz
  • River Island
  • Royal Mail
  • Russell and Bromley
  • Screwfix
  • Starbucks
  • The Outnet
  • TJ Maxx
  • Topshop
  • UberEats
  • Urban Outfitters
  • Very
  • Yodel
  • Zara

For more information about this report visit https://www.researchandmarkets.com/r/5nveie.

Contacts

ResearchAndMarkets.com
Laura Wood, Senior Press Manager
press@researchandmarkets.com

For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900

Contacts

ResearchAndMarkets.com
Laura Wood, Senior Press Manager
press@researchandmarkets.com

For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900