2020 Insights on the Engagement With CSPs' Digital Channels: Americas - ResearchAndMarkets.com

DUBLIN--()--The "The Engagement with CSPs' Digital Channels: Americas" report has been added to ResearchAndMarkets.com's offering.

Communications service providers (CSPs) are considerably behind digital natives when it comes to providing a digital experience. This report focuses on the important trends in digital experience in the Americas based on a survey of 16 CSPs.

This report provides:

  • Recommendations for CSPs on how to improve customer engagement across the three primary digital channels: the mobile app, the website, and virtual assistants
  • Important trends and key findings related to mobile app adoption in the Americas
  • Important trends and key findings related to website usage in the Americas
  • Important trends and key findings related to the adoption of automated attendants in the Americas.

For more information about this report visit https://www.researchandmarkets.com/r/tl2acg

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Contacts

ResearchAndMarkets.com
Laura Wood, Senior Press Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900