Verint Community Cloud Helps Organizations Quickly Engage with Employees and Customers During COVID-19 Crisis

Using the Verint Community Cloud, a National Nonprofit Launched an Online Early Childhood Development Community in Days

MELVILLE, N.Y.--()--Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, teamed up with Ounce of Prevention, a national nonprofit focused on early childhood education, to launch a new collaborative online community that connects advocates, partners and leaders in response to the COVID-19 outbreak. As COVID-19 continues to disrupt the lives and routines of communities around the country, nonprofit agencies are working differently to support those in need.

Rapid Response Community Program

Powered by the Verint Community Cloud, the Rapid Response Community program is designed to help organizations launch secure employee and customer communities to communicate and coordinate in the midst of the shifting landscape stemming from the global pandemic. To aid organizations during this time, Verint is waiving the Rapid Response Community Software-as-a-Service licensing fees for 90 days, starting any time from now until June 20, with only a minimal set-up charge to create and launch a community within 10 business days.

The Ounce of Prevention Fund provides and advocates for early learning programs and policies that support young children and families. The organization has leveraged the Verint Community Cloud platform to launch the Early Childhood Connector (ECConnector) -- a co-designed, collaborative online community and dynamic space for advocates, partners, and leaders to connect and share knowledge, resources and expertise across state lines, disciplines and professions. While the initial launch was slated for later in 2020, the COVID-19 crisis made the need for real-time collaboration across the early childhood landscape much more urgent.

“We accelerated our timeline for launch and were able to accomplish this thanks to the quick support of the Verint Community team and Social Edge Consulting,” said Colleen Murphy, vice president, Early Childhood Connector. “As of April 21, the community has grown to over 650 engaged members sharing much-needed credible resources and best practices to help navigate the COVID-19 pandemic. We encourage anyone in the early childhood field to join our growing community.”

“Today, companies are struggling to support their customers due to major workforce disruption, moving to remote and work-from-home conditions,” says Verint’s Jon Allen, vice president and general manager, Communities and Web Self-Service. “As a result, employees, contractors, partners and customers are challenged with easily accessing the information and resources they need in real-time.”

The Rapid Response Community program features a quick set-up process that requires minimal IT involvement and is designed to deliver a secure, cloud-based community within ten business days based on the organization’s specific needs. The end result is an online community that is accessible from any web-browser on any device, which allows stakeholders to easily find and access critical information, self-serve, share ideas and collaborate. Backed by Verint’s proven track record of building successful communities since 2004, the platform improves communication and support for customers and employees, and aides in business continuity during these uncertain times.

As part of its response to changing world events, Verint has developed a COVID-19 Community, for connecting and sharing information among Verint employees, customers and partners. The group allows members to find and share information about the virus, get details from various governmental agencies, hear from trusted research organizations, and share how others are managing through these difficult times.

To learn more about Verint’s Rapid Response Community program, click here for more information.

About Verint Systems Inc.

Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2020, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT, VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

Contacts

Media Relations
Amy Curry
Verint Systems Inc.
amy.curry@verint.com

Investor Relations
Alan Roden
Verint Systems Inc.
alan.roden@verint.com

 

Release Summary

Verint Community Cloud Helps Organizations Quickly Engage with Employees and Customers During COVID-19 Crisis

Contacts

Media Relations
Amy Curry
Verint Systems Inc.
amy.curry@verint.com

Investor Relations
Alan Roden
Verint Systems Inc.
alan.roden@verint.com