LONDON--(BUSINESS WIRE)--Infiniti Research, a leading market intelligence solutions provider, has recently announced the completion of its latest success story on market intelligence engagement for a banking company. This success story explains how Infiniti’s market intelligence engagement helped a banking company to boost customer satisfaction and retention, while at the same time reduce annual operating costs by $7 million.
A banking company based out of North America, faced difficulties in adjusting quickly to the market changes, not just in terms of technology but also in operations and other facets of the industry. Also, due to the lack of insights into the latest technologies and market trends, the client faced challenges in delivering the level of services that consumers demanded, especially with regard to technology. As a result, the company witnessed a huge loss in its profit margins. The client, therefore, wanted to analyze the US banking market changes, identify competitors’ strategies, evaluate the changing landscape for lending and payments mechanisms, and keep pace with industry developments. They approached the experts at Infiniti Research to leverage their expertise in offering market intelligence solution.
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- Analyzed the current market landscape and identified the right scale of opportunities
- Compared the client’s offerings with that of the top companies in the US banking industry
- Assessed changes in emerging regulations in the US banking sector
- Analyzed customers’ changing needs and demands
Business impact of the market intelligence solution for the banking company
By partnering with Infiniti Research, the client was able to evaluate the right scale of opportunities, understand the impact of emerging regulations, and analyze the changing landscape for lending and payments mechanisms.
Also, by leveraging Infiniti’s market intelligence solution, the client was able to:
- Adopt a customer-centric business model and deliver the level of service that consumers demanded
- Identify the security and operational threats and build a more advanced information security system
- Acquire new customers and retain valuable ones
- Reduce manual processing through automation of critical tasks
- Boost customer satisfaction and reduce annual operating costs by $7 million
Having successfully conducted more than 500+ research projects, Infiniti Research is a reliable market intelligence company you can trust for all your research needs. Request more info and our experts will get in touch with you with comprehensive insights.
About Infiniti Research
Established in 2003, Infiniti Research, is a leading market intelligence company providing smart solutions to address your business challenges. Infiniti Research studies markets in more than 100 countries to help analyze competitive activity, see beyond market disruptions, and develop intelligent business strategies. To know more, visit: https://www.infinitiresearch.com/about-us