Global Contact Center Market 2020-2024
The publisher has been monitoring the global contact center market and it is poised to grow by USD 5.99 bn during 2020-2024, progressing at a CAGR of 9% during the forecast period.
The report on the global contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.
The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by rising adoption of cloud-based contact centers.In addition, integration of chatbots for better turnaround times is anticipated to boost the growth of the global contact center market as well.
Key Trends for the global contact center market growth
This study identifies integration of chatbots for better turnaround times as the prime reasons driving the global contact center market growth during the next few years.
Key Topics Covered:
- Market Overview
- Market ecosystem
- Value chain analysis
- Market definition
- Market segment analysis
- Market size 2019
- Market outlook: Forecast for 2019 - 2024
Five Forces Analysis
- Five Forces Summary
- Bargaining power of buyers
- Bargaining power of suppliers
- Threat of new entrants
- Threat of substitutes
- Threat of rivalry
- Market condition
Market Segmentation by Type
- Market segments
- Comparison by Type placement
- Voice-based - Market size and forecast 2019-2024
- Text-based - Market size and forecast 2019-2024
- Social media-based - Market size and forecast 2019-2024
- Market opportunity by Type
Market Segmentation by Deployment
- Market segments
- Comparison by Deployment placement
- Market opportunity by Deployment
- Geographic segmentation
- Geographic comparison
- APAC - Market size and forecast 2019-2024
- North America - Market size and forecast 2019-2024
- Europe - Market size and forecast 2019-2024
- South America - Market size and forecast 2019-2024
- MEA - Market size and forecast 2019-2024
- Key leading countries
- Market opportunity by geography
Drivers, Challenges, and Trends
- Market drivers
- Volume driver - Demand led growth
- Volume driver - Supply led growth
- Volume driver - External factors
- Volume driver - Demand shift in adjacent markets
- Price driver - Inflation
- Price driver - Shift from lower to higher priced units
- Market challenges
- Market trends
- Vendor landscape
- Landscape disruption
- Vendors covered
- Market positioning of vendors
- 8x8 Inc.
- ALE International
- Aspect Software Inc.
- Avaya Holdings Corp.
- Cisco Systems Inc.
- Enghouse Systems Ltd.
- Five9 Inc.
- Genesys Telecommunications Laboratories Inc.
- Mitel Networks Corp.
- NEC Corp.
- Scope of the report
- Currency conversion rates for US$
- Research methodology
- List of abbreviations
For more information about this report visit https://www.researchandmarkets.com/r/fwgsja