Citrix Launches Next-Generation Performance Analytics Service for Apps and Desktops

Offering combines intelligence with experience scores to deliver superior system performance, boost employee engagement, productivity and satisfaction

ORLANDO, Fla.--()--In the old days, analyzing system performance was all about monitoring speeds and feeds. Today, understanding the user experience (UX) is critical. And to help companies do this, Citrix Systems, Inc. (NASDAQ:CTXS), today announced the launch of Citrix® Analytics for Performance, a next-generation service that goes beyond monitoring server-side infrastructure, and enables IT administrators to identify performance issues at the individual user level and proactively address them to deliver a superior experience that engages employees and keeps them happy and productive. The news came during Citrix Summit being held in Orlando this week.

“Modern employees expect consumer-like experiences in how they access their enterprise applications. And they have zero tolerance for poor system performance that slows them down,” said Steve Wilson, Vice President of Product for Workspace Ecosystem and Analytics, Citrix. “With Citrix Analytics for Performance, IT can gain a clear view into the end-user’s experience and the health of the apps they rely on within Citrix Virtual Apps and Desktops to provide a consistent, reliable experience that drives increased satisfaction and improved productivity.”

Improving the UX

Using a proprietary machine learning engine that integrates real-time telemetry from Citrix Virtual Apps and Desktops, Citrix Analytics for Performance quantifies a user’s experience into a unique “UX Score,” taking into account not just machine performance, but items that impact application access such as user logon time, network latency and even network stability. Using this score, IT administrators can:

  • Quickly uncover performance degradation and identify root causes
  • Reduce help desk calls related to application performance issues
  • Easily identify groups of users or specific business locations experiencing poor performance
  • Track performance trends and user experience anomalies
  • Effectively scale environments based on actual usage and load
  • Holistically assess and report on system performance and user experience

“Insight and intelligence into the user experience is critical as businesses provide secure and consistent access to applications and data across any device,” said Mark Bowker, senior analyst at Enterprise Strategy Group. “Key to providing this seamless experience is having continuous visibility into network systems and applications to quickly spot and mitigate issues before they affect productivity.”

Availability

Citrix Analytics for Performance is generally available and compatible with both cloud-based and on-premises Citrix Virtual Apps and Desktop installations. Click here to learn more about the service and the value it can deliver.

About Citrix

Citrix (NASDAQ:CTXS) is powering a better way to work with unified workspace, networking, and analytics solutions that help organizations unlock innovation, engage customers, and boost productivity, without sacrificing security. With Citrix, users get a seamless work experience and IT has a unified platform to secure, manage, and monitor diverse technologies in complex cloud environments. Citrix solutions are in use by more than 400,000 organizations including 98 percent of the Fortune 500.

For Citrix Investors:

This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the impact of the global economy and uncertainty in the IT spending environment, revenue growth and recognition of revenue, products and services, their development and distribution, product demand and pipeline, economic and competitive factors, the Company's key strategic relationships, acquisition and related integration risks as well as other risks detailed in the Company's filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein. The development, release and timing of any features or functionality described for our products remains at our sole discretion and is subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

© 2020 Citrix Systems, Inc. Citrix, the Citrix logo, and other marks appearing herein are the property of Citrix Systems, Inc. and may be registered with the U.S. Patent and Trademark Office and in other countries. All other marks are the property of their respective owners.

Contacts

Media Contact:
Karen Master
Citrix
+1 216-396-4683
Karen.master@citrix.com

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Contacts

Media Contact:
Karen Master
Citrix
+1 216-396-4683
Karen.master@citrix.com