Global Customer Engagement Solutions Market Analysis, Trends, and Forecasts Report 2019-2025 -

DUBLIN--()--The "Customer Engagement Solutions - Market Analysis, Trends, and Forecasts" report has been added to's offering.

The Customer Engagement Solutions market worldwide is projected to grow by US$13.3 Billion, driven by a compounded growth of 10.2%

Solutions, one of the segments analyzed and sized in this study, displays the potential to grow at over 10.8%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$22.3 Billion by the year 2025, Solutions will bring in healthy gains adding significant momentum to global growth.

Representing the developed world, the United States will maintain a 11.7% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$589.1 Million to the region's size and clout in the next 5 to 6 years. Over US$617.7 Million worth of projected demand in the region will come from the rest of the European markets. In Japan, Solutions will reach a market size of US$1.6 Billion by the close of the analysis period.

As the world's second largest economy and the new game changer in global markets, China exhibits the potential to grow at 9.7% over the next couple of years and add approximately US$2.2 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders.

Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio.

Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include:

  • Aspect Software, Inc.
  • Avaya, Inc.
  • Bpmonline
  • Calabrio, Inc.
  • Crmnext
  • eGain Corporation
  • Eptica
  • Freshworks Inc.
  • Genesys
  • IBM Corporation
  • Ifs-Mplsystems
  • Lithium Technologies, LLC.
  • Microsoft Corporation
  • NICE Systems Ltd.
  • Nuance Communications, Inc.
  • OpenText Corporation
  • Oracle Corporation
  • Pegasystems, Inc.
  • Pitney Bowes, Inc.
  •, Inc.
  • SAP SE
  • ServiceNow, Inc.
  • SugarCRM, Inc.
  • Verint Systems, Inc.
  • Zendesk, Inc.

Key Topics Covered:


  • A Prelude into Customer Engagement Solutions
  • Customer Engagement Solutions Market to Grow Steadily
  • BFSI Vertical to Lead the Market
  • Global Competitor Market Shares
  • Customer Engagement Solutions Competitor Market Share Scenario Worldwide (in %): 2019 & 2025


  • An Overview of Leading Players
  • Increasing Partnerships among Leading Players to Bolster Market Demand


  • Increase in Adoption of Tablets and Smartphones to Drive Market Demand
  • Total Number of Tablets and Smartphones Devices (In Billions) Worldwide: 2017-2022
  • Increased Use of M-Commerce and E-Commerce Platforms to Spearhead Market Demand
  • Worldwide M-Commerce Transactions Value(in Million USD): 2014-2019
  • New Product Introductions to Drive Market Demand
  • Innovations to Support Market Growth
  • Increase in Deployment of Customer Engagement Solution across Multiple Industries to Minimize Customer Churn Rate
  • Introduction of Various Strategies to Spearhead Demand for Customer Engagement Market
  • Increase in Adoption of Mobile based Customer Engagement Solutions across the Retail Sector to Drive Market Demand
  • Things to Avoid While Adopting Customer Engagement Strategies
  • Top Technological Trends in Customer Engagement
  • Increase in Adoption of Omni Channel Customer Engagement Solution for Delivering Enhanced Performance to Drive Market Demand
  • Increased Investments in the Field of Artificial Intelligence (AI) to Offer Market Opportunities
  • AI Related Funding for Start-ups: 2013-2017


For more information about this report visit

Laura Wood, Senior Press Manager
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900

Laura Wood, Senior Press Manager
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900