MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it received KMWorld’s annual KM Promise Award, which is given to the company that implements and integrates knowledge management practices into business processes and works with clients to ensure they reach their goals.
“The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate, and compete in a mobile and global business environment,” said Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI). “This year's KM Promise Award goes to Verint—a global provider of customer engagement solutions. Verint Knowledge Management uses patented AI technology to create a more natural and effective way to connect people to knowledge.”
Verint Knowledge Management™ allows customers to balance the two primary goals of many organizations: providing a truly exceptional customer experience while also cutting costs. It is an easy-to-use solution that works out of the box, helping provide immediate benefits with a rapid cloud deployment. Powered by AI, the solution understands the nuances in how people ask questions—what they mean, not what they type. It works the same way that humans process knowledge, intuitively and automatically understanding concepts without manual intervention and features powerful cognitive search and self-learning capabilities.
Verint Knowledge Management offers flexibility of knowledge access where information can be accessed from a single knowledgebase but deployed across multiple locations. Consistent, accurate information can be consumed and shared across an organization. The result is up-to-date, relevant content that meets customer needs across channels including the web, contact center, mobile devices, virtual assistants and beyond—helping organizations improve business efficiency and elevate the customer experience. Among the benefits customers have seen across multiple various metrics include:
- 28% increase in staff productivity
- 40% decrease in service escalations
- 25% reduction in support costs
- 12% increase in customer satisfaction
- 33% reduction in new staff training
“This award recognizes the cognitive technologies that have helped us redefine knowledge solutions for our customers ushering in a new era of knowledge as a service. Our solution goes beyond the searchable warehouse of answers and brings together traditional knowledge sharing capabilities with advanced artificial intelligence,” says Verint’s Nancy Treaster, senior vice president and general manager of strategic operations.
To learn more about Verint’s Knowledge Management Professional™ solution, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2019, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2019, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, NEXT IT, FORESEE, OPINIONLAB, KIRAN ANALYTICS, TERROGENCE, SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.