MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of events this month that focus on AI, automation and Workforce Management (WFM) technologies and trends that are being infused into the contact center.
Nov. 4; CRMXchange Virtual Conference QA
Verint’s Siobhan Miller, vice president, portfolio market strategy, will present at 2 p.m. ET. Automation can bring many benefits to an organization, including easy workflows and more accurate assessments. Attendees will learn how to redesign a quality program to leverage these benefits, manage the changes brought by business transformation and help optimize business goals around customer and employee engagement.
Nov. 4-7; Washington DC
Verint’s John Chmaj, senior practice director, knowledge management, will present “Digital Workspaces of the Future: Industry Insights” at 11:45 a.m. ET on Nov. 5. This session will explore what's new in emerging AI technologies and trends including how to apply Knowledge Management (KM) best practices with new automation technology to drive the best outcomes from each interaction and help evolve knowledge into exciting workspaces of the future. Attendees will also learn how to integrate KM across channels to deliver the best information—at each touchpoint.
Nov. 6; Online Webinar
Join Verint’s Kelly Koelliker, director, content marketing, and other panelists in this webinar at 2 p.m. ET as they uncover which breakout trends in the contact center firmly took hold in 2019 and the ones poised to play a bigger role in 2020.
Nov. 7; Toronto, Canada
Verint will participate in a panel discussion titled, “Raising the CX Bar: Raising the Bar with Technology: Customer Stories” featuring Monique Alderman, senior manager capacity planning, CIBC Contact Centers at 2 p.m. ET. While human interactions always matter, technology plays a critical role as well. Attendees will learn how an organization’s story and its own journey using technology can help create a better customer experience.
Nov. 13; CRMX Virtual Conference WFM
Verint’s Andressa Marlan, manager, product strategy, will present at 2 p.m. ET. Attendees will learn how to develop a WFM plan that can encourage employees to interact and construct creative workflows for building upon base schedules, scale for the full enterprise from contact center to back office and create plans and schedules as simple or complex as each team requires.
Nov. 18-20; Austin, Texas
Verint’s Pete Daugherty, director of client management, Kiran Analytics, A Verint Company, and Stephen Griffin, senior vice president, branch and ATM distribution planning, Regions Bank, will present “Finding the Right Staffing Levels and “Banker” Types to Meet Service and Sales Goals” at 2:55 p.m. local time on Nov. 19. Attendees will hear a discussion of how customers prefer a blend of in-person and digital when interacting with a bank—and how predictive analytics and advanced scheduling helps to make sure the right bankers with the right training are in the right branches. This enables banks to choreograph branch interactions to optimize service levels.
Nov. 19-20; London, United Kingdom
Verint’s Jim Delapa, general manager, Kiran Analytics, A Verint Company, and Russell Galley, managing director (MD), Halifax UK, will present “The Continuing Critical Role of the Branch: an MD’s Perspective (fireside chat)” at 2 p.m. local time on Nov. 19. Attendees will hear how Halifax has led the change in optimizing its workforce through effective tools, processes and leadership.
To learn more about Verint’s global automation and cloud customer engagement events click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2019, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2019, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law; Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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