Pittsburgh Woman Receives National Caregiver Honor for Providing Unparalleled Care

BrightStar Care® Names Heather Bailey the 2019 National Caregiver of the Year

GURNEE, Ill.--()--Caring for her clients like they are her family, Heather Bailey exemplifies what it means to go above and beyond. Heather Bailey, HHA with BrightStar Care North Hills / Pittsburgh, one of the nation's leading private duty home care and medical staffing franchises that provides one-of-a-kind care, has shown deep compassion for each and every one of her clients by being attentive to their everyday needs.

Each year BrightStar Care® recognizes its caregivers for putting forth unparalleled empathy and patience by honoring one employee with the Caregiver of the Year award. This award honors the hard work, person-centered care and dedication of an exceptional caregiver who is part of our one-of-a-kind care team. Each year, families and clients nominate their BrightStar Care caregiver by submitting a testimonial letter that outlines the incomparable care they provide. Heather Bailey is a two-time regional nominee and first-time national winner.

Heather’s commitment to providing extraordinary care to her clients was recognized earlier this month by BrightStar Care. She was first selected as the Northeast Regional finalist and was invited to join the three other finalists in Milwaukee at the brand's annual franchisee conference, where BrightStar Care CEO and founder Shelly Sun presented the 2019 Caregiver of the Year award to Heather Bailey. She received a heartfelt nomination letter from the client’s wife, Rose.

Rose highlighted how the minute Heather walked into their home she fit into their family. The first day she was home with Rose's husband, who had a perioperative stroke during a high-risk surgery and was in and out of hospitals, she made sure she was providing exactly what the family needed and wanted. She was able to get him into his favorite armchair in his favorite room to simply watch TV, because it was the very first time he had a moment of normalcy outside of the hospital. Heather continued to showcase her compassion by helping him attend his daughter's graduation in another state. Rose's heartfelt nomination highlights how important Heather is to their family. “These little milestones are tremendous markers during what has been an incredibly difficult journey. My husband was told at various times that he would die...Not only is he alive, he is thriving and getting stronger every day! Heather has made this possible.”

“Heather’s extremely moving nomination letter is one of the many reasons our clients continue to choose BrightStar Care time and time again,” said Shelly Sun, CEO and Founder of BrightStar Care. “At BrightStar Care we believe that providing care to your loved ones should be one-of-a-kind, and we are honored to recognize Heather Bailey as this year’s Caregiver of the Year as she is the core example of what it means to put your clients first.”

To read Heather Bailey’s full testimonial letter, visit https://www.brightstarcare.com/about-us/our-care-team/caregiver-of-the-year/heather-bailey-caregiver-award-2019.

For more information on BrightStar Care please visit www.brightstarcare.com.

About BrightStar Care

Based in Chicago, BrightStar Care is a national private duty home care and medical staffing franchise with more than 330 locations which provide medical and non-medical services to clients within their homes, as well as supplemental care staff to corporate clients. BrightStar Care franchise locations across the country employ over 2,500 registered nurses who play a unique role in overseeing the care for each individual client. In addition, BrightStar Care is the only national home care franchise to receive The Joint Commission’s Enterprise Champion for Quality award every year since the award’s inception. The company has earned more ‘Best of Home Care’ Awards than any other U.S. agency. In 2018 BrightStar Care was ranked No. 7 in the low investment section of Best Franchises to Buy on Forbes and in 2019, was ranked No. 184 on Entrepreneur Magazine’s Franchise 500 list.

Release Summary

BrightStar Care announces its 2019 Caregiver of the Year