DALLAS--(BUSINESS WIRE)--TeamSupport, the industry's top business-to-business (B2B) focused customer support software solution, is bringing its 2019 Driving Customer Support Innovation roadshow to Dallas on November 19, 2019. The event will unite B2B support professionals with industry experts and thought leaders.
The Driving Customer Support Innovation roadshow will include a keynote speaking session led by Micah Solomon, a customer service turnaround expert, bestselling author and senior contributor to Forbes. The session entitled, ‘Your Customer is the Star,’ will focus on how B2B support teams can transform their customer service experience and address the evolving needs of the B2B customer. Additional sessions include:
● Angela Keeton, Vice President of Support Services, Harris: ‘Transforming your Company Values to Drive Support’
● Robert C. Johnson, CEO, TeamSupport: ‘Innovations in B2B Support Technology’
“How you treat your customer is becoming more important as younger generations gain more decision-making power,” said Solomon. “This is because of their own heightened expectations and how these are now quickly spreading through all generations. Especially in B2B, support professionals need to equip themselves as soon as possible with the knowledge and tools necessary to meet the expectations of their customers.”
During the one-day event, attendees can expect to explore and come away with solutions for the unique challenges support professionals face in the B2B industry. Compared to B2C support, customer relationships are more complex in B2B and often involve more than just a single agent to resolve issues. By tailoring support strategies for the B2B customer, companies can improve operations and drive higher customer retention rates.
“We noticed that while there are many customer-focused events, most tend to focus on B2C and never address B2B-specific challenges,” said Johnson. “The Driving Customer Support Innovation roadshow was created for B2B professionals, and we’re bringing the very best experts together to create a valuable B2B-specific experience.”
The Driving Customer Support Innovation roadshow follows the announcement of TeamSupport being named a leader in the Help Desk category by G2.
To register, please visit https://www.teamsupport.com/driving-innovation-tour.
For more information about TeamSupport, please visit www.teamsupport.com.
TeamSupport was designed from the ground up by B2B support professionals, especially for mission-critical organizations where customer relationships are imperative. The TeamSupport enterprise solution offers an array of tools that make it simple for teams to work together, share information, and access their collective knowledge to solve customer challenges. TeamSupport makes it easier to support teams to resolve individual tickets while managing the overall customer relationship. Find out more at www.teamsupport.com.