LONDON--(BUSINESS WIRE)--InMoment, the leading provider of Experience Intelligence (XI), and CX global leader Ipsos, are proud to announce the selection of their client, Crystal Ski Holidays, market leader within the ski industry, as a finalist in the Best Use of Voice of the Customer (VOC) category of the Engage Awards 2019—the only customer and employee engagement industry awards in the UK.
Over the last two years, with the support of Ipsos and InMoment and the successful implementation of its VOC programme, Crystal Ski Holidays has transformed itself into a customer-centric business. The company has demonstrated the effectiveness and sustainability of its programme through its embedded processes and tools, becoming a daily habit and routine for all team members.
“We are delighted to be a finalist in the Best Use of Voice of the Customer category of these prestigious awards,” said Gemma Moret from Crystal Ski Holidays. “Being recognised as a finalist reinforces our drive in providing the greatest customer experience possible and underlines the hard work of the Crystal Ski team, as well as our partners Ipsos and InMoment, giving us priceless intelligence in understanding our customers’ perspectives as they joined us on the mountain.”
Joe Marshall, Managing Director of Ipsos MORI’s Customer Experience division, said: “We are thrilled to have helped Crystal Ski Holidays become a finalist in these fantastic awards. The programme we co-designed will give them access to the quality insight needed to form a customer-led strategy for years to come. They can now achieve a real return on their customer experience investment.”
“Crystal Ski Holidays constantly strives for excellence in not only understanding the voice of its customers, but in truly being their advocates,” said Simon Fraser of InMoment. “Through leveraging InMoment’s platform and the leadership of Ipsos, Crystal Ski Holidays has the tools necessary to resolve issues, alleviate pain points, and analyze both structured and unstructured data to actively listen and use customer experience data to help facilitate the best experience for each customer.”
The Engage Awards, organised by Engage Business Media, encompass all areas of excellence within customer and employee engagement, with the finalists across the Awards categories spanning every single industry sector.
This year’s winners will be announced in a ceremony at Westminster Park Plaza Hotel on Monday 11th November, attended by hundreds of customer and employee engagement professionals and hosted by Hugh Dennis.
About Crystal Ski Holidays
Crystal Ski Holidays is the leading ski holiday tour operator in the UK, with more than 35 years’ experience of providing ski holidays in Europe and North America. Crystal Ski Holidays offers holidays in 13 countries with a choice of over 120 ski resorts from more than 20 UK airports including flights, accommodation and transfers as standard. Customers can book online at crystalski.co.uk, through the UK based contact centre on 020 8610 3123, at a TUI retail shop or at one of 5 Indoor Snow Centres across the UK.
About Ipsos MORI
Ipsos is an independent market research company, with offices in 86 countries. It is the global leader in CX, working with organisations to deliver return on their CX investment through retaining customers, growing share of spend, increasing advocacy and driving up operational efficiency. Based across 40 countries, our expert CX teams help organisations at all stages of CX measurement and management, using a unique blend of research, technology, analytics and advisory solutions.
InMoment™ is the leader in Experience Intelligence (XI), helping organizations deliver more beneficial and memorable experiences in every moment. The company’s cloud-native XI Platform is engineered with data science at the core, featuring three clouds that work seamlessly together to give businesses a comprehensive understanding of the most important factors impacting the bottom line: Customer Experience (CX) Cloud, Employee Experience (EX) Cloud, and Market Experience (MX) Cloud. InMoment’s technology, coupled with its deep domain knowledge in experience design and delivery, help more than 500 of the world’s leading brands in 95 countries attract, excite, and retain their most profitable customers and most valuable employees.
About Engage Awards/Engage Business Media
The Engage Awards showcase organisational excellence and also recognise individuals who have accomplished significant achievements within the customer and employee engagement market.