EDMESTON, N.Y.--(BUSINESS WIRE)--NYCM Insurance announced last week they were ranked #1 in Customer Satisfaction among auto insurers in New York, two years in a row by J.D. Power & Associates. The award was presented by J.D. Power’s 2019 Auto Insurance study author, Robert Lajdziak at the NYCM headquarters in Edmeston.
While most people associate the J.D. Power Award with vehicle manufacturing and performance, the J.D. Power U.S. Auto Insurance Study provides national and regional analyses of customers’ perceptions of their auto insurer’s ability to meet their expectations through the examination of five important factors: interaction, policy offerings, price, billing process and policy information, and claims.
The study is based on 42,759 auto insurance customers in total and uses an enhanced sample structure to provide benchmarks in 11 key regions – New York being one of the eleven. Using regional methodology allows for J.D. Power to accurately measure insurer needs across different markets and geographic locations. This year marks the 20th anniversary of the study and revealed that overall customer satisfaction among auto insurers in the U.S. is at an all-time high, scoring 831 on a 1,000-point scale.
“It’s incredibly humbling to be receiving this award two years in a row,” said NYCM President and CEO V. Daniel Robinson. “Operating solely in New York State, we feel especially honored to be ranked #1 in customer satisfaction among auto insurers for the New York region.”
Before presenting the award, J.D. Power’s 2019 Auto Insurance Study author, Robert Lajdziak spoke more on the study, the importance of customer satisfaction and what it means to be a J.D. Power award-winner, “The J.D. Power award represents a brand’s excellence is delivering a superior customer experience to its customers. More importantly it also represents the culture of an organization putting the customer at the center of what they do every day. J.D. Power award winners continue to raise the bar at what a truly superior customer experience looks like and the trophy is truly a reflection of the efforts of every team member across the business, regardless of how customer-facing their role may be.”
Senator James L. Seward said, “NYCM Insurance is a vital part of our region’s economy, and their success is a byproduct of the exceptional customer service offered day in and day out. President and CEO V. Daniel Robinson leads a group of dedicated employees and I commend them all for their exemplary work ethic and lofty standards – they earned this prestigious honor.”
Cheryl Robinson, NYCM Insurance Executive Vice and Chief Operating Officer echoed her father’s sentiment stating, “Customer care is one of our biggest pride points and is something we take very seriously. It means a tremendous amount to our entire team that our customers feel confident and well taken care of.”
NYCM’s CFO, Chief Risk Officer & Treasurer Mike Perrino is quoted, “We want to take this opportunity to say, ‘thank you.’ Thank you to our customers for ranking us #1 and to our ecosystem of employees, agents and business partners for the work they put in each and every day. We couldn’t have done it without you.”
About NYCM. NYCM Insurance is a property and casualty insurance carrier that has been providing coverage to residents and businesses in New York since 1899. Headquartered in Edmeston, NY the company was founded in 1899 by VanNess D. Robinson under the name New York Central Mutual Fire Insurance Company. The company has grown tremendously over the last 120 years and is now under the direction of Van’s great grandson, V. Daniel Robinson II. Aside from the Edmeston headquarters, NYCM Insurance has three additional offices in Sherburne, Canajoharie and Orchard Park. With a team of over 900 employees, and a network of over 1,200 independent agents, NYCM Insurance is dedicated to providing superior service and a quality customer experience to their over 525,000 insureds. Insurance lines include Home, Auto, Umbrella, Business and is rated A by A.M. Best Company. To learn more about NYCM’s services, visit www.nycm.com
About J.D. Power. J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The company’s industry benchmarks and reputation for independence and integrity have established it as one of the world’s most well-known and trusted brands.