SCHAUMBURG, Ill.--(BUSINESS WIRE)--Innovative Technology Solutions (ITS), a leading provider of managed IT services focused on end-user productivity and optimizing the performance of IT assets, announced today that the company has renewed its support agreement with Lenovo.
Through the extended partnership, ITS will continue to provide comprehensive field services including full-time on-site, part-time on-site and dispatch end-user support. The renewal extends a relationship that began in 2016 and was preceded by a 25-year partnership between ITS’ parent company, Advanced Technology Services, Inc., and Lenovo’s acquisition of Motorola Mobility.
“We are extremely pleased at the opportunity to continue our successful relationship with Lenovo and are honored by their trust in our service delivery teams,” said Jesse Alexander, President, ITS. “This renewed agreement underscores our commitment to successfully addressing client needs, like those of Lenovo, through a solid focus on collaboration, end-user satisfaction and attention to their unique short-term and long-term business goals.”
ITS currently supports Lenovo employees with on-site services in seven offices across five countries. The company also provides dispatch assistance to more than twenty countries and cities through incident and work-order resolution involving hardware break-fix support, software break-fix support and IMACD (Installation, Move, Add, Change and Disposal), as well as collaboration on comprehensive process improvement and knowledge documentation to create efficiencies and ultimately cost savings.
“ITS’ services help keep our employees’ technical needs up and running, helping us deliver innovation and customer satisfaction,” said Deborah Paskovich, Sr. IT Vendor Manager for Lenovo. “We especially value their flexibility and attention to not only day-to-day end-user satisfaction, but also our company’s strategies for efficiency, cost savings, and growth as we continue to lead intelligent transformation.”
About Innovative Technology Solutions
Innovative Technology Solutions (ITS) is a leading provider of managed IT services that enhance enterprise IT through scalable solutions in device management, service desk, network monitoring and more. With a focus on end user satisfaction, ITS delivers increased employee productivity, optimized system performance and strategic value through measurable infrastructure ROI. Headquartered in Schaumburg, IL with regional offices throughout the U.S. and globally, ITS has been a trusted partner to companies across key industries for over 20 years. To learn more, visit www.innovativetech.com.