IRVINE, Calif.--(BUSINESS WIRE)--The customer service industry has changed drastically over the past 20 years. From its start as simple call center operations to meeting today’s expectations for omnichannel, real-time and contextual interactions leveraging AI and cognitive intelligence, Alorica Inc., a global leader in customer experience solutions, has been at the forefront of these industry shifts. Celebrating its “platinum” anniversary, Alorica will be at the 20th Annual Customer Contact Week (CCW) event from June 24 to 29 in Las Vegas, sharing how its products and expertise can enhance the customer experience for brands worldwide.
“Alorica sits at the intersection of people, execution and technology. As the leading omnichannel provider of customer experience solutions, we provide value by applying scale, expertise and technology to enable improved customer experiences,” said Chris Crowley, Executive Vice President & Chief Commercial Officer at Alorica. “We are looking forward to participating in CCW’s 20th year celebration, where we will be able to have meaningful and collaborative discussions with industry leaders of like minds. And we’re equally excited to be nominated for two CCW Excellence Awards this year.”
To celebrate both Alorica and CCW’s 20th anniversary milestones, Alorica and CCW will be hosting a soiree at the APEX Social Club inside the Palms Casino Resort on Monday, June 24 from 5:30 to 8:30 p.m.
On the evening of Tuesday, June 25, Alorica will be on the edge of its seat at the CCW Excellence Awards Gala where the company has been nominated for two awards – Best Training & Development Program, a category Alorica won in 2018, and the coveted BPO of the Year category.
Finally, on Thursday, June 27, Colleen Beers, Alorica’s President of North America and Europe Operations and CCW Advisory Board Member, will moderate a panel at the CCWomen Luncheon. The CCWomen Luncheon is a dedicated event for women at CCW Vegas to connect with other women in the industry to share stories, ask questions and network.
If attending the show and interested in learning about Alorica’s multi-channel service offerings, stop by booth #809/811 to speak with an Alorican – we will be the insanely fun people in blue and orange! Not attending? No problem! Email sales@Alorica.com.
Alorica is a global leader in customer experience solutions. We are made up of 100,000 passionate problem solvers who make lives better through positive customer interactions—at every touchpoint—across voice, chat and social. Leveraging new-thinking technologies—including robotic and cognitive automation, digital transformation platforms and a comprehensive analytics suite—we support the world’s most respected brands with the talent and resources necessary to create insanely great experiences. Alorica provides a host of world-class services—from customer care to financial solutions and complex digital back office services—to clients across industries of all kinds, many of whom are on the Fortune 500. Celebrating our 20th anniversary this year, Alorica customer service centers and operation hubs span the globe with 120 locations in 14 countries. To learn more, visit www.Alorica.com.