ORLANDO, Fla.--(BUSINESS WIRE)--NARS is pleased to announce the transition of Judy Floyd to Vice President of Quality Assurance. This role returns Judy to a department where the foundation of NARS’ best practices and auditing procedures were developed under her initial direction 10 years ago. Quality Assurance is an impartial body that continuously evaluates claims management through formal auditing. As trends and areas for improvement are identified, the department’s Training Unit creates programs that focus on enhancing performance. Over her 18-year career at NARS, Judy has served in a variety of leadership roles and brings a tremendous amount of technical experience to the position.
Judy will be replaced by Donna Biondich as Director of General Liability. Donna is a highly skilled insurance professional with over 37 years of adjusting, management and executive experience. She has directed large claims operations with a proven track record of promoting customer-centric claims handling, industry leading best practices and legal compliance at various insurance carriers including Northland Insurance Companies, Colony Specialty (Argo Group) and Caliber One.
“Delivering excellent claims service is our primary focus. Judy’s role is essential in ensuring quality across all of the programs we handle and is a testament to our commitment to serve as a leader in the claims and insurance industry,” said President and CEO, Robert Ruryk. “We are also thrilled to welcome Donna to our team. She came highly recommended by countless colleagues and we know her leadership and vision will support our General Liability Department as our portfolio continues to grow and diversify.”
Donna graduated with a bachelor’s degree in Management and Office Administration from Shippensburg State College. She has Associate in Claims (AIC) and Chartered Property Casualty Underwriter (CPCU) designations and completed Executive Education courses at Harvard Business School. Originally from the Philadelphia area, Donna will be based in NARS’ Alpharetta, GA office.
NARS is a privately held, national third party claims administrator dedicated to providing comprehensive claims and insurance-related services. Recognized in the industry for its flexibility, strong customer service and depth of insurance and claims knowledge, NARS tailors program administration to fit client needs. Please visit www.narisk.com to learn more.