ROSEMONT, Ill.--(BUSINESS WIRE)--The Northridge Group, a leading global management consulting firm serving a portfolio of Fortune 200 and government clients, today announced that Bryan M. Gillis joined the company, effective May 1, as Executive Leader, Quality Solutions and Customer Analytics. Gillis joins The Northridge Group from IBM Global Business Services (GBS) where he served as Lead Account Partner for IBM.
“Bryan is a force for growth—a proven innovator with more than 20 years of experience working for global technology companies including IBM, Apple, and AT&T,” said The Northridge Group President, Daren Moore. “As we evolve our quality monitoring offerings to include broader, more integrated capabilities including strategic business insights and customer analytics, Bryan is the right leader at the right time for The Northridge Group.”
“With an ongoing proliferation of communication channels, the voice of the customer has never been louder than it is today,” said Mr. Gillis. “This is a challenge and an opportunity for businesses. The winners will be those who can connect the dots among data and find unique and actionable insights. That’s what I plan to help our clients do at The Northridge Group.”
Mr. Gillis will be based at the company’s headquarters in Rosemont, IL, leading teams at both the Northridge home office and Hauppauge, NY.
The Northridge Group is a premier management consulting firm, specializing in customer experience, quality monitoring and customer analytics solutions, as well as operational excellence initiatives. The firm serves Fortune 200 clients in the healthcare, telecom, financial services, travel and transportation industries, as well as key government agencies. The Northridge Group is now in its twentieth year of business. For more information on The Northridge Group and its service offerings, please visit www.northridgegroup.com.