COLUMBUS, Ohio--(BUSINESS WIRE)--Astute today announced it has been named the winner of a Gold Stevie® Award in the Technology Innovation of the Year category in the 17th Annual American Business Awards®. The award was given for recent innovations to its digital self-service software, Astute Bot, which represents the eighth award the product has received since its release.
Leading brands understand that smart self-service chatbots have the power to improve everyday customer interactions while capturing valuable first-party data. Astute Bot's conversational interface, driven by natural language processing and narrow AI, enables consumers to have conversations with brands to complete a variety of interactions across digital channels like websites, apps, SMS, and social messaging.
Described by one American Business Awards judge as a "comprehensive solution to help enterprises manage customer engagement," Astute Bot's innovation stems from its ability to blend artificial and human intelligence to provide an optimized customer experience. As another judge phrased it, "Astute Bot allows enterprises to provide the omnichannel, always-on support their consumers demand while letting consumers interact with brands on their own terms."
More than 3,800 nominations from organizations of all sizes and in virtually every industry were submitted for this year's American Business Awards for consideration in a wide range of categories. Astute won Gold for Technology Innovation of the Year among organizations with up to 1,000 employees. Other companies recognized in this year's American Business Awards include Marriott, Toshiba, Sargento, Bank of America, and Dell. More than 200 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
"The Astute team is honored to receive this industry recognition for innovation," said Astute CTO Alex George. "Our clients want to engage one-on-one with their customers across more channels than ever before, and Astute is focused on helping our clients delight each individual customer while collecting first-party data that can be used to make CX better for all."
“The nominations submitted to The 2019 American Business Awards were outstanding. They illustrate the continued vibrancy of innovation and high level of achievement across the American economic landscape,” said Michael Gallagher, president and founder of the Stevie Awards.
Details about The American Business Awards and the list of 2019 Stevie winners are available at www.StevieAwards.com/ABA.
Astute's customer engagement software powers smarter CX and delivers invaluable first-party customer data for the world's most innovative brands. The Astute suite makes it easy for companies to engage and delight individual customers across all channels, while gathering first-hand insight to improve the experience for everyone. Astute blends AI-driven customer self-service, best-of-breed agent desktop, and powerful customer analytics to drive efficiency, loyalty, and brand protection for consumer brands all over the world. Learn more at astutesolutions.com.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.