Global Operator Business Services: 2018-2023 Forecast -

DUBLIN--()--The "Operator Business Services: Worldwide Forecast 2018-2023" report has been added to's offering.

Operators worldwide must keep pace with changing business requirements and technology developments in order to sustain business revenue in a market with limited opportunities for revenue growth.

This report analyses the demand for telecoms services by micro, small and medium-sized enterprises (MSMEs) and large enterprises, expressed in terms of revenue, the number of connections or users and the average revenue per user (ARPU). It quantifies the market for fixed and mobile voice and data services, IoT connectivity services and ICT services such as security, unified communications and public and private cloud services.

This report provides:

  • forecasts for operator services to SMEs and large enterprises including fixed and mobile voice and data services, IoT connectivity services, and other business services such as security and co-location and hosting
  • quantification of revenue, connections or users, and ARPU for each service and each enterprise segment (micro, small, medium and large)
  • an estimate of the total market addressable by operators for ICT business services and the likely share achievable by them for each service
  • demographic data on the number of employees, enterprises and sites within each segment (note that we include entities in the governmental and public sectors)

It provides data at an aggregate worldwide level and at a regional level for North America, Western Europe, developed Asia-Pacific, emerging Asia-Pacific, Latin America, Central and Eastern Europe, Middle East and North Africa, and Sub-Saharan Africa.

Regions modeled

  • Western Europe
  • Central and Eastern Europe
  • Developed Asia-Pacific
  • Emerging Asia-Pacific
  • North America
  • Latin America
  • Middle East and North Africa

Enterprise size


  • Micro (0-9 employees)
  • Small (10-49 employees)
  • Medium (50-249 employees)
  • Large (250+ employees)



  • Voice, messaging and handset data
  • Mobile broadband
  • IoT connectivity (mobile and LPWA)


  • Narrowband and VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, BFWA, other fixed broadband
  • Dedicated connections up to 100Mbps, >100Mbps and up to 1Gbps, and >1Gbps
  • Traditional managed services

Other business services

  • Unified communications
  • Security
  • Co-location and hosting
  • Private cloud
  • Software-as-a-service (SaaS, public cloud)
  • Platform-as-a-service (PaaS, public cloud)
  • Infrastructure-as-a-service (IaaS, public cloud)
  • Enterprise mobility
  • Desktop management

Key Topics Covered

Chapter Nos.

1. Executive Summary

  • Operator business revenue worldwide will stabilise with a decline in revenue from legacy services offsetting growth from IoT connectivity and ICT services
  • The most-significant growth in operator business revenue will occur in emerging Asia-Pacific and among medium and large enterprises
  • Implications for operators

2. Worldwide Forecasts

  • Operators' business services revenue will rise very gradually, fuelled by increased demand for higher-bandwidth connectivity, ICT services and IoT connectivity
  • Broadband will account for a significant part of operators' revenue growth from small enterprises; ICT services and IoT connectivity are more important for large enterprises
  • Emerging markets will continue to deliver significant business revenue growth for operators
  • Mobile services revenue from handsets will remain fairly flat, while operator revenue is being buoyed by growth in connectivity services for IoT deployments
  • Mobile revenue growth varies considerably between regions, with emerging economies typically outperforming more-developed markets
  • Fixed revenue continues to decline worldwide despite growth in the number of fixed broadband connections
  • Fixed services revenue is forecast to grow only in emerging markets in APAC and in MENA, driven by significant increases in fixed broadband penetration
  • High-bandwidth services for both broadband and dedicated connections will continue to grow in importance
  • The addressable market for other business services will continue to grow as enterprises adopt further cloud-based business solutions
  • Operator revenue from ICT services forms a small but rapidly growing share of operators' overall business revenue
  • Western Europe is the largest contributor to operator revenue for ICT services, but growth is significant in all regions
  • The broader enterprise IT and managed services market reaches beyond those services addressed by operators and is expected to grow to USD2. 5 trillion by 2023

3. Regional-level Forecasts

  • North America [1]: operator revenue from growing adoption of data and ICT services will not entirely offset losses from legacy voice services
  • North America [2]: operators' retail revenue from businesses is dominated by large enterprises, but growth is expected in the micro business segment
  • Western Europe [1]: operator revenue from legacy services is declining, but ICT services will drive revenue growth in the overall business market
  • Western Europe [2]: revenue growth will be focused on medium and large enterprises, driven by increasing IoT deployments and adoption of ICT services
  • Developed Asia-Pacific [1]: growth in operator revenue will be driven by increasing mobile data usage and adoption of ICT services
  • Developed Asia-Pacific [2]: the use of mobile and ICT services by all business sizes will grow, but a decline in the support of legacy voice will affect smaller enterprises
  • Emerging Asia-Pacific [1]: use of mobile data continues to dominate business markets, with new revenue growth driven by adoption of ICT services
  • Emerging Asia-Pacific [2]: micro enterprises account for a large share of operators' overall revenue, but growth will be strongest from larger enterprises
  • Latin America [1]: operator revenue growth is driven by increased adoption of fixed and mobile data services, which also supports adoption of ICT services
  • Latin America [2]: data service revenue will increase from businesses of all sizes, with larger enterprises also deploying IoT and adopting ICT services
  • Central and Eastern Europe [1]: overall operator business revenue is growing despite a decline in revenue from legacy voice services
  • Central and Eastern Europe [2]: operators' revenue growth is expected from all segments as connectivity penetration increases alongside adoption of ICT services
  • Middle East and North Africa [1]: gradually increasing competition between operators and availability of public cloud services will lead to steady revenue growth
  • Middle East and North Africa[2]: micro enterprises deliver a significant share of operator revenue, but growth will be focused on larger enterprises
  • Sub-Saharan Africa [1]: operator business revenue will gradually rise as service availability and affordability increases
  • Sub-Saharan Africa [2]: basic data connectivity is key to operators' revenue growth for all segments, although larger enterprises will also adopt IoT and ICT services

For more information about this report visit

Laura Wood, Senior Press Manager
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related Topics: Telecommunications and Networks

Laura Wood, Senior Press Manager
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related Topics: Telecommunications and Networks