MUNCIE, Ind.--(BUSINESS WIRE)--Ontario Systems, a leading software provider in the healthcare revenue cycle management (RCM) market, today announced the introduction of its new Artiva Magnify™ product, which is designed to solve the most pressing revenue cycle productivity challenges one agent at a time.
Market feedback and top consulting firms have identified that one of the biggest business challenges providers face today is rising labor costs and the efficient utilization of this important resource. Left unchecked, business offices face increased caseload of patient accounts for agents and decreased time for managers to oversee operations.
“Healthcare finance leaders have made significant investment in people and EHR technology and recognize the efficient and effective use of these resources will drive success,” said Steve Scibetta, Vice President and General Manager of the healthcare division at Ontario Systems. “With today’s hiring and retention expense, we can’t simply throw more bodies at it to hit productivity goals. The Artiva Magnify product was specifically designed to complement the EHR, improve agent productivity, and provide unique business insight to help agents and supervisors recognize unproductive patterns and behaviors and resolve them. The Artiva Magnify solution will help providers get the most out of their existing EHR investment.”
The Artiva Magnify solution can be quickly deployed (in some cases in as little as 45 days) and comes equipped with tools to track productivity and measure time spent on and off accounts and provides detailed reports to managers. The solution increases agent productivity by monitoring effectiveness of payer calls and reducing time spent on hold. Agent accountability and performance is improved through tools that monitor on-site verses work-from-home staff, manage agent quality reviews, and facilitate real-time coaching by supervisors.
In today’s competitive labor market, the Artiva Magnify solution offers providers the ability to maximize their investment in EHR platforms by improving agent accountability and productivity. For more than 30 years Ontario Systems has been delivering collections solutions that impact the bottom line and the Artiva Magnify product is the next step in that journey.
For more information about Ontario Systems and the Artiva Magnify solution, please visit www.ontariosystems.com.
About Ontario Systems
Ontario Systems is a leading provider of court case management and enterprise revenue cycle management software to the healthcare, accounts receivable management, and government markets. Established in 1980 and headquartered in Muncie, Ind., Ontario Systems offers a full portfolio of leading software platforms, including Artiva RM™, Artiva HCx™, Contact Savvy®, and RevQ®. Ontario Systems’ industry-leading customers include 5 of the 15 largest hospital networks who actively manage over $40 billion in receivables collectively, as well as 8 of the 10 largest ARM companies and more than 100 federal, state and municipal government clients in the U.S.