ORLANDO, Fla. & MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that two of its Voice of Customer (VoC) solutions were recognized in “The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019” report by Forrester Research, Inc.
Verint1 was named a Strong Performer and ranked highest in the current offering category. Verint2 received the highest scores in the overall revenue criteria, and among the highest in the market presence category. Verint3 received the highest possible score in the criteria of feedback collection methods, analysis capabilities, open-text response capabilities, digital interaction analysis, alerting capabilities, and professional services.
“We’re proud to have two of our solutions recognized as top digital VoC providers that matter most. Today also marks the launch of our new Verint Unified VoC solution, tailored to serve the unique needs of CX leaders within large enterprises by listening to customers at scale and eliminating VoC blind spots across channels,” says Verint’s Ben Smith, General Manager of Voice of the Customer Solutions. “Only Verint can harness contact center and digital feedback holistically, while leveraging machine learning and automated insights to drive customer satisfaction and growth.”
The methodology for The Forrester Wave™: Digital VoC Specialists, Q2 2019 report includes vendor surveys, product demos, client reference calls, and client reference surveys. Access the full report and detailed evaluations of Verint VoC solutions here.
Faith Adams, author of Forrester Wave™: Digital VoC Specialists, Q2 2019, is a guest speaker at the Verint Engage customer conference in Orlando today in session entitled “Combine VoC and Operational Data to Make CX Everyone’s Job and Generate Improved ROI.”
- Complimentary copy of Forrester Research, Inc.’s “The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019”.
1 Verint ForeSee
2 Verint ForeSee and Verint OpinionLab
3 Verint ForeSee
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2019, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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