OLDWICK, N.J.--(BUSINESS WIRE)--Viewers can access highlights from an AM Best webinar sponsored by LexisNexis Risk Solutions to learn how technology, artificial intelligence and other factors are impacting the way insurers think about and manage the claims process today and for years to come.
- Bill Brower, vice president, product management, claims, LexisNexis Risk Solutions;
- Larry Danielson, principal, national insurance technology practice, Deloitte; and
- Deniz Cultu, leader of the property casualty claims team, McKinsey & Company.
The video-based interactive presentation is available here. The webinar was compiled into the following stand-alone segments:
- Moving to Virtual Claims
- Fewer Touches, Higher Customer Satisfaction
- Meeting the Customer on Their Terms
- Adapting to Generational Change
- Leveraging Virtual Communications
- First Steps on the Path to Virtual Claims
- Making Data Useable
- Building the Talent Pipeline
- Making Sense of Sensors
- Harnessing the Cloud
- Moving Beyond Fear The Action Imperative
- From Little Building Blocks Bigger Claims Grow
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