Computer Instruments Inc. (CI) Announces Integration Layer for AI and Advanced Speech APIs Making eONE IVR “Solution Ready” for Google Voice™

KANSAS CITY, Kan.--()--Partner Meeting – Computer Instruments, Inc. (CI) – a seasoned innovator and leading developer of Cloud and Premise based voice portal solutions (IVR) for the contact center today announced an Integration Layer for AI and Advanced Speech APIs (Application Programming Interface) making eONE IVR (Interactive Voice Response) “Solution Ready” for Google Voice™ in the Cloud and on Premise. Through eONE IVR and Professional Services, CI offers industry specific and horizontal applications for companies of any size, simplifying the contact center interaction and enriching the customer self-service experience.

“By introducing a plug and play “API layer” that harnesses CI’s eONE IVR platform we are taking the best of what we do today, opening it up to all that Google has to offer and helping our customers succeed in deploying next generation customer experiences,” said Chris Herring, CI CEO. “Our goal is to energize the self-service conversation by making it an even more intuitive digital customer interaction by extending the availability of the Google features we all use on a daily basis.”

Current “Solution Ready” features include integration to the Google Cloud Natural Language API, The Cloud Speech-to-Text API and the Cloud Language Translation API. Our customers and partners can now take advantage of the Google Voice API and CI’s professional services and build a forward-thinking solution, augmenting all of the eONE Applications in the CI portfolio. “The API layer architecture for “Solution Ready” eONE IVR is game changing, for us, our partners and customers. We all know that conversational speech is very exciting, but equally exciting is how we can quickly design, deliver and deploy this technology. The Integration Layer is giving CI the ability to be more flexible and more nimble than ever before,” said Jason Springer, CI Director of Sales.

About CI, Inc. (CI)

CI Inc., is a leading software IVR manufacturer, Inbound, Outbound and Custom CTI Applications, IP Phone Applications, Screen Pop Applications and mobility solutions for Cloud and Premise based contact centers. Founded in 1979, CI is focused on delivering solutions that will scale for clients of any size, reduce costs, increase profitability and enhance overall customer satisfaction. With thousands of delighted clients, CI offers complete end to end solutions that can be purchased through our distributor or reseller network. CI is headquartered in Mission, KS and is recognized worldwide for innovative business applications and solutions, exceptional service and support and for more information please call 888-451-0851 or visit www.instruments.com or your local distributor or reseller.

Google Voice™ is a trademark of Google, Inc.

KEYWORDS: Computer Instruments, IVR, Cloud, Contact Center, Industry News, Press Release, Speech Recognition, Google Voice, AI

Contacts

Media Inquiries:
Detta Donoghue (603) 657-5515
Dettad@instruments.com

Contacts

Media Inquiries:
Detta Donoghue (603) 657-5515
Dettad@instruments.com