ADA, Okla.--(BUSINESS WIRE)--LegalShield, one of North America’s leading providers of affordable legal plans for individuals, families and small businesses, honored the company’s top firms and attorneys in the Western U.S. and Canada during its annual international convention, themed “A Better World,” this past weekend in Dallas, Texas.
LegalShield CEO, Jeff Bell and Senior Vice President, Legal & Regulatory Affairs and General Counsel, Keri C. Norris honored the company’s affiliated law firms and attorneys with awards for superior performance and customer service. Recipients include:
For the Outstanding Service Award, which recognizes exceptional quality service and consistently excellent monthly reports in all areas of performance and quality, the winner is:
- Dempsey, Roberts & Smith, LTD (NV)
For the Emergency Access Attorney of the Year, which recognizes outstanding assistance provided to LegalShield members (constant availability, positive attitude in communication while connecting to members facing a legal emergency), the winner is:
- Cheryl Peterson at Riggs, Abney, Neal, Turpen, Orbison & Lewis, P.C. (OK, CO)
“Our dedicated provider law firms and their attorneys are focused on delivering quality legal advice and top service to LegalShield Members in the most affordable and efficient manner. In 2018 alone, our providers received nearly 1.74 million requests for services, saving or recovering approximately $23.6 million for our LegalShield Members,” said Keri C. Norris.
At a special awards luncheon, the Individual Member’s Choice Award, which honors individual attorneys from the provider law firm who holds the highest Net Promoter Score (NPS) score ratio to the total number of surveys received, was given to the Western U.S. and Canadian winners below:
- Margo Anderson-Church, FN Legal Group, PLLC (ID)
- Erik Priedkalns, Parker Stanbury, LLP (CA)
- Michael Stoyer, Riggs, Abney, Neal, Turpen, Orbison & Lewis, P.C. (CO)
- Bernice Krause, Bervar & Jones (HI)
- Shaun Haley, Dempsey, Roberts & Smith, LTD (NV)
- Jessie Lewis, Smart Schofield Shorter, P.C. (UT)
- Adam Williams, Lombino Martino, P.S. (WA)
- Chad Curtis, Smart Schofield Shorter, P.C. (WY)
- Laurie Ault-Sayan, Lombino Martino, P.S. (AK)
- Patricia Hatt, Watson Goepel, LLP (BC)
- Tami Bishop, Kivel & Howard (OR)
“LegalShield is revolutionizing the practice of law by working with law firms and attorneys who are focused on client outcomes instead of billable hours. Our attorneys review client feedback and implement improvements based on an attorney and law firm rating system. The average Net Promoter Score (NPS) for LegalShield is currently 58, rivaling top global brands including Samsung, TurboTax and Apple. When you learn that 29 is the average NPS for the legal services industry as a whole, you realize that LegalShield is truly the gold standard,” said Jeff Bell.
A trailblazer in the democratization of affordable access to legal protection, LegalShield is one of North America’s largest providers of online legal subscription plans covering more than 4.375 million people. IDShield’s identity theft solution for individuals and families has more than one million members. LegalShield and IDShield serve more than 141,000 businesses. In addition, 34,000 companies offer LegalShield and IDShield plans to their employees as a voluntary benefit. Both legal and identity theft plans start for less than $25 per month.
LegalShield’s legal plans provide access to qualified law firms and their attorneys with an average of 22 years of experience in family matters, estate planning, financial and business issues, consumer protection, tax, real estate, benefits disputes and auto/driving issues. Unlike other legal plans or do-it-yourself online services, LegalShield has dedicated law firms in 50 states and four provinces in Canada that members can access at a fraction of typical law firm hourly rates.
IDShield provides identity monitoring and restoration services and is the only identity theft protection company armed with a team of Licensed Private Investigators to restore a member’s identity.