Do you need to create a request-for-proposal (RFP) or a request-for-information (RFI) for use when you communicate with vendors of customer care and billing (CC&B) software? If you're working on a CC&B software selection project and plan to contact different CC&B vendors to get competitive proposals, a Customer Care and Billing (CC&B) RFP Template is an indispensable tool!
The template will simplify your task and add efficiency to your entire evaluation and selection project. Customer Care and Billing (CC&B) RFI Template lists and describes all the features and functions found in CC&B software solutions, gathered from all the current vendors.
The template's list of criteria encompasses functionality pertaining to:
- General Requirements
- Sales & Marketing
- Customer Billing
- Customer Care
- Packages & Promotions
- Accounts Receivable
- Financial Systems
- Enterprise Data Warehouse
- Telephony Products & Services
- Utility Products & Services
- Cable TV (CATV) Products & Services
- Internet Protocol (IP) Products & Services
- Electronic Bill Presentment & Payment (EBPP) Services
- Technical Requirements
Whether your organization is looking to purchase a new customer care and billing system, evaluate a potential upgrade to a current system, or verify whether the system you have in place is still adequate for your business requirements, Customer Care and Billing (CC&B) RFI Template can serve as your guide throughout your evaluation project. The template is delivered in the form of an easy-to-customize Excel-based document that you can share with vendors as well as your internal team.
Once you've finished your review and prioritization of the list of features and modified the template to reflect your organization's particular requirements, you'll have a detailed RFP or RFI document that is ready to share with vendors of CC&B solutions. Customer Care and Billing (CC&B) RFP Template then makes it easy to review and compare the responses you'll receive from vendors you contact - both objectively and thoroughly.
The template makes it easy to grasp how closely each proposal matches your specified requirements. Customer Care and Billing (CC&B) RFI Template also serves as a guide and knowledge base throughout your entire software evaluation project. It can also act as a checklist to monitor software implementation.
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