CHRISTUS Health Partners With Avaya to Enhance Patient Experiences

More than 60 hospitals and 175 clinics in the CHRISTUS Health network rely on Avaya communications

ORLANDO, Fla.--()--Avaya Holdings Corp. (NYSE:AVYA), a leading provider of communications solutions for the healthcare industry, today announced that CHRISTUS Health has implemented Avaya IX Contact Center solutions to help digitally transform their business and provide enhanced patient experiences.

CHRISTUS Health is an international Catholic, faith-based, not-for-profit health system with more than 600 centers, including community hospitals, walk-in clinics and health ministries across the United States and Latin America, and has been an Avaya customer for more than twenty years. With its recent partnerships with Trinity Mother Frances and Good Shepherd Health Systems, they were facing multiple challenges integrating these new facilities while still delivering a differentiated and enhanced healthcare experience.

In April 2017, CHRISTUS Health turned to Avaya to help craft a long-term digital transformation plan to streamline and harmonize their care team and staff’s ability to engage and communicate with patients to optimize their experiences. The company’s existing mix of legacy Mitel, ShoreTel, and Cisco systems was creating a logistically impractical and inefficient environment that was costly to maintain. CHRISTUS Health chose an Avaya communications platform to begin migrating and consolidating their extensive network to Avaya’s IX Digital Contact Center solutions, with the full implementation to be completed in 2020.

“CHRISTUS Health strives to provide innovative health and wellness solutions that improve the lives of individuals and communities,” said Lynn Gibson, CHRISTUS Health VP & CTO. “We partnered with Avaya based on experience and flexibility proven by our two-decade long partnership. We can have peace of mind with Avaya’s advanced solutions that allow us to improve efficiency, increase revenue, and enhance both our Associate and patient experiences, all while allowing us to remain a leader in the ever-changing healthcare landscape.”

“An open, flexible communications solution with omnichannel, automation and analytics is critically important to the successful digital transformation of healthcare systems,” said Tara Mahoney, Senior Director, Global Healthcare Practice Leader, Avaya. “Avaya and CHRISTUS Health, together, developed an innovative plan to help transform patient and care team experience, leveraging communications solutions to increase efficiency and drive growth.”

To learn more about Avaya’s Healthcare solutions visit us at booth #6541 at the HIMSS Global Conference & Exhibition 2019 at the Orange County Convention and Exhibition Center in Orlando, FL from February 11-15.

For more information about Avaya Healthcare solutions:

About CHRISTUS Health:

At CHRISTUS Health, we deliver a complete healing experience that respects the individual. We serve our communities with dignity. And with a good deal of admiration. CHRISTUS Health is a Catholic, not-for-profit system made up of more than 600 centers, including long-term care facilities, community hospitals, walk-in clinics and health ministries. We are a community 45,000 strong, with over 15,000 physicians providing individualized care. Sponsored by the Sisters of Charity of the Incarnate Word in Houston and San Antonio and the Sisters of the Holy Family of Nazareth, our mission is to extend the healing ministry of Jesus Christ to every individual we serve.

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

Contacts

Media inquiries:
Alex Alias, Avaya
alalias@avaya.com

Kay Kiser, CHRISTUS HEALTH
Katy.kiser@christushealth.org

Contacts

Media inquiries:
Alex Alias, Avaya
alalias@avaya.com

Kay Kiser, CHRISTUS HEALTH
Katy.kiser@christushealth.org