SYDNEY--(BUSINESS WIRE)--IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that through a new agreement for IR Prognosis for UC and Contact Center, Avaya and IR are expanding the market for sales through the Avaya Select Product Program. Avaya customers can now acquire IR’s line of products and services through their existing Avaya agreements, with Avaya providing a single point of contact for IR support.
“As Unified Communications and Contact Center environments continue to grow in complexity, our customers need a performance and experience management solution that can give them the visibility needed to help ensure highest service levels,” said Eric Rossman, VP, Partnerships and Alliances at Avaya. “Avaya is expanding availability of IR’s solutions based on our positive experience with IR over the past decade. IR Prognosis has been a successful Select Product offer and the enhanced relationship will benefit our customers.”
Prognosis gives Avaya customers full visibility of their UC and Contact Center ecosystems, and enables them to maximize the performance and availability of their solution investments. With award-winning IR solutions and its alliance with Avaya, customers can be confident that their business-critical communications platforms will operate as intended and deliver the user experience expected.
“We are pleased that Avaya has chosen to expand availability of IR’s portfolio,” said Matt Glasner, Chief Commercial Officer at IR. “Avaya customers can now consolidate their solutions and count on IR for both testing and performance management.”
With its unique probe-less design, fast deployment, and multi-vendor compatibility, Prognosis solutions are used by enterprises and service providers globally to manage over 17 million UC end points. Prognosis gives organizations the ability to drill down deep into their infrastructure to help rapidly identify and resolve voice and video quality or capacity problems proactively, before they create significant issues.
IR is the corporate brand name of Integrated Research Limited (ASX:IRI), the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems. More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.