SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the company that makes it simple for any company to provide intuitive, modern support, today announced it has been included in the list of "Hot Vendors" in the Hot Vendor in Intelligent Contact Center, 20181 report by Aragon Research, Inc.
“We believe our inclusion in the Hot Vendor report by Aragon Research underscores our continued innovation, the success we afford our customers and the enhanced visibility we provide call center professionals,” said Anand Janefalkar, CEO and founder of UJET. “For today’s customers, exceptional support means fast access to personalized, efficient service by phone, live chat and mobile app. Our platform powers faster, more efficient interactions by enabling end users to verify their identity and share photos, screenshots and texts with support agents using a smart phone and provides contact center managers the visibility and flexibility to optimize operations in real time.”
Aragon Research asserts that traditional communication methods are not enough to meet the needs of the digital enterprise and support its continued growth. UJET is responding to this trend by enabling enterprises to modernize their contact center and accelerate business results and improve customer satisfaction.
UJET is an innovation leader in cloud contact center software committed to optimizing customer communications at every touch point: phone, web, and app. UJET built its platform on an open, distributed cloud architecture to deliver enterprise-grade reliability, security, scaling capacity and compliance. The UJET platform uses artificial intelligence to deliver accurate wait time estimates and deep data integration to provide comprehensive, actionable insights that help businesses provide exceptional customer support experiences that drive higher CSAT scores.
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Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind.
1 Aragon Research “Hot Vendors in Intelligent Contact Center, 2018” by Nicole Speciale, September 2018.
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. UJET is trusted by customer-centric, innovative enterprises, including Nest, Instacart, Postmates, Atom Tickets, and Noon Home to automate contact center processes and provide superior experiences that drive higher customer satisfaction. For more information, visit www.getujet.com.