IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., the world’s leading provider of customer interactions, announced today it has signed multiple utility outsourcing agreements, worth approximately $150 million, to deliver customer and financial care solutions. Having recently been listed as one of America’s fastest-growing private companies on Inc. 5000, Alorica continues to add to its expanding roster of strategic clients and demonstrates its expertise in a variety of industries.
“As the industry leader in supporting utility and energy suppliers, Alorica has proven its value by delivering insanely great customer experiences while leveraging our advanced technology to drive digital adoption,” said Chris Crowley, Chief Commercial Officer for Alorica. "These strategic new business relationships illustrate the trust and partnership that utility companies have in Alorica’s ability to create an efficient environment to both assist consumers and maximize productivity.”
Exceeding client expectations, Alorica has already created hundreds of jobs and forecasts more will be added in the near future. Under these agreements, Alorica will also provide front and back office support and technology to ensure high-quality management and business processing of all interactions and transactions.
Alorica currently supports many of the top 20 regulated electric and gas utility companies, along with leading retail energy suppliers—more than 30 of which are energy, utilities and connected-home clients and many on the Fortune 500. Alorica’s proprietary desktop interaction and PCI-compliant technology, combined with refined customer care and back office capabilities, help regulated utilities and deregulated energy suppliers drive operational efficiency, adhere to regulatory requirements and deliver exceptional service to customers.
The energy and utility sector is more competitive than ever and companies that seek to stand out are embracing customer service as a key differentiator. As a Minority Business Enterprise-certified company, we champion a diverse workforce and culture—full of innovation and curiosity—and leverage our teams’ passion and talent to deliver insanely great customer experiences. To learn more about our experience in the utility space, visit website, email sales@alorica.com or download our latest white paper “Switching on a Better Customer Experience.”
About Alorica
Alorica is the world’s largest provider of customer experiences to North American consumers. We are made up of more than 100,000 passionate problem solvers who make lives better through positive customer interactions—at every touchpoint—across voice, chat and social. Leveraging innovative technologies—including intelligent automation and a comprehensive analytics suite—we support the world’s most respected brands with the talent and resources necessary to create insanely great experiences. Alorica provides a host of world-class services—from customer care to financial solutions and digital services—to clients across industries of all kinds, many of whom are on the Fortune 500. Founded nearly 20 years ago, Alorica contact centers and operation hubs span the globe with 130 locations in 14 countries. To learn more, visit www.Alorica.com.
