NORTH ANDOVER, Mass.--(BUSINESS WIRE)--Clearsurance, the leading independent publisher of insurance consumer data, released a list of the top 10 states with the most and least happy car insurance policyholders.
By analyzing consumer review and rating submissions published on its web application, from January 1, 2017 through May 31, 2018, Clearsurance found that West Virginia rules as the happiest state according to its auto insurance policyholders. Users from the state provided an average rating of 4.44 stars out of 5 for their insurance companies. West Virginia was also recently named the happiest state for homeowners insurance policyholders by the Clearsurance community. Insurance seems to be working well for residents of West Virginia.
At the other end of the scale, Nevada car insurance policyholders gave the lowest average rating of 4.16 stars. Clearsurance data shows several factors that contribute to these results, such as claims service and rate increases by state. In Nevada, 20 percent of drivers received a rate increase over 10 percent in 2017, compared to West Virginia where 73 percent of car insurance policyholders received a rate decrease in 2017, according to S&P Global Market Intelligence.
Consumer ratings take into account several data points including a customer’s overall experience with their insurer, its service, their likelihood to renew with the company, and their likelihood to recommend their insurer to a friend.
To achieve a spot in any state ranking insurance companies needed to have at least 100 independent customer car insurance reviews from Clearsurance users in their state during the timeframe noted – seven states were not eligible for inclusion. Gain more insights on these findings by reading their analysis.
Based just outside of Boston, Mass. and founded in 2016 by Michael Crowe and Todd Kozikowski, Clearsurance is the independent and trusted voice of the consumer, transforming the way people learn about and shop for insurance. Its mission is to empower a community committed to making the insurance customer journey more transparent and secure so you can protect your financial wellbeing. For more information, visit clearsurance.com.