DUBLIN--(BUSINESS WIRE)--The "Asia Pacific Customer Experience Management Market Analysis (2018-2024)" report has been added to ResearchAndMarkets.com's offering.
The Asia Pacific Customer Experience Management Market size is expected grow at a market growth of 24.2% CAGR during the forecast period.
Asia Pacific is expected to be a pivotal region for expansion due to improving economic condition, significant number of call centers, growing trend of social media, and rising emphasis on customer experience and satisfaction. Text analytical tools are widely used in analyzing unstructured data, such as customer feedback, complaints, information noted by customer service representatives while conversing with the customers, to offer superior consumer experience. Contact center industry has widespread adoption of speech analytics software. Growing number of contact centers and increasing need for real-time cloud-based analytical solutions to improve customer experience have been the factors driving the speech analytics software market.
Based on Touch Point Type, the market is segmented into Call Centers, Email & Web Services, Stores/ Branch, Social Media, and Mobile & Others. Based on Analytical Tool Type, the market is segmented into Text Analytics, Web Analytics, Enterprise Feedback Management Software, and Speech Analytics & Others. Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on Vertical, the market is segmented into BFSI, Government, Energy & Utilities, Healthcare, Manufacturing, Retail, Telecom, Media & Entertainment, and Others.
- Adobe Systems Inc.
- CA Technologies, Inc.
- IBM Corporation
- Nokia Corporation (Nokia Networks)
- Open Text Corporation
- Oracle Corporation
- SAP SE
- SAS Institute, Inc.
Key Topics Covered:
Chapter 1. Market Scope & Methodology
Chapter 2. Market Overview
Chapter 3. Asia Pacific Customer Experience Management Market
Chapter 4. Asia Pacific Customer Experience Management Market by Analytical Tool Type
Chapter 5. Asia Pacific Customer Experience Management Market by Deployment Type
Chapter 6. Asia Pacific Customer Experience Management Market by Vertical
Chapter 7. Asia Pacific Customer Experience Management Market by Country
Chapter 8. Competitive Study
Chapter 9. Company Profiles
For more information about this report visit https://www.researchandmarkets.com/research/2fwjc4/asia_pacific?w=4