CANBERRA, Australia--(BUSINESS WIRE)--Today Zoho announced major updates to Zoho One, its flagship suite of applications designed to put businesses completely in the cloud. Launched in July 2017, this all-in-one solution includes apps that run sales and marketing, finance and HR, operations and business intelligence. One year later, Zoho One is enabling a new set of capabilities that bridge the gap between different departments and roles within an organization: Zia—Zoho's AI—will soon respond to user queries by combining information from multiple apps; Zoho One's new Analytics delivers a deeper, more contextual picture of business operations by blending data from apps across the suite; and a new unified Search feature can execute across multiple applications, bringing back richer results that significantly reduce the time and effort needed to find the right data.
The company also announced Zoho One adoption numbers for its first year on the market: more than 12,000 businesses worldwide have become Zoho One customers. The average Zoho One customer enables 16 applications for their business, often replacing software from different vendors, preferring instead to run their business from a single cloud platform. The company has added four new apps to Zoho One in the past year—Cliq, Zoho Sprints, Zoho PageSense and Zoho Flow—and today, they are introducing Zoho Backstage, an end-to-end event management platform, which is being added to the suite at no additional cost.
"The adoption of Zoho One has exceeded our expectations, and we hope to continue this momentum into its second year. The stats clearly show that customers will use multiple apps from a single suite, if those apps work together more deeply than a patchwork of products from different vendors," said Raju Vegesna, chief evangelist at Zoho. "We see customers combining data from different Zoho and third-party apps—like email campaigns, CRM, customer support, and accounting—to generate new insights and make better decisions. Zoho One has already replaced more than 650 different products, and that number will only grow as we release even more new apps."
New Capabilities Added to Zoho One
Analytics: The new Zoho One Analytics tab provides analytics across Zoho's suite of business apps. Business owners, CXOs and managers can now track KPIs and trends from one tab, helping them to make more informed decisions. Users can create their own custom reports and dashboards to blend data from different business apps and do cross-functional analytics. For example, a CEO or Sales VP can see not just the revenue numbers for different accounts, but also the number of support tickets pending and, the first response and resolution times, all in one place. Currently, there are over 500 pre-built reports and dashboards available across applications. Users can also import data stored in third-party applications and analyze it along with the data from Zoho's internal apps.
Zia for Zoho One: Zia, the AI-powered assistant first introduced by Zoho CRM in 2016, will be extended to Zoho One. Zia for Zoho One functions across various applications, pulling data from different departments to provide the right contextual information. Using simple commands, Zia can handle complex queries. Drawing information from Zoho CRM and Zoho Desk, Zia can tell users how many customers in the sales pipeline have an open support ticket. Similarly, Zia can generate a chart that displays revenue-per-employee trends for the last five years by fetching figures from Zoho Books and Zoho People. Zia for Zoho One will be made available in phases starting this year. Zoho also plans to open up the Zia Platform for Zoho One users, allowing them to extend Zia with custom skill sets built to address their specific needs.
Zia Search: On average, knowledge workers spend 30% of their workday searching for information, according to an IDC research paper. The new Zia Search lets users search across all their Zoho apps instantly, dramatically improving information access within an organization. Zia Search was built from the ground up with an understanding of each application's domain, design and authorization rules, making it possible to display a more relevant, richer set of results. Zia Search also offers a results preview as well as contextual actions so users can utilize their results without having to leave the search window.
Mobile app: The Zoho One mobile app allows organization administrators and service administrators to onboard new employees, provision applications, manage permissions, set security policies, create groups and more, all from their mobile devices. With this app, admins can even take care of time-sensitive requests, like resetting a password, when they are away from their computers.
Zoho Concierge: Launched last year along with Zoho One, the Zoho Concierge is a free service available exclusively to Zoho One customers. Since its inception, this dedicated team has helped more than 6,500 customers by mapping their business processes and advising them on how best to optimize Zoho One for their particular needs.
"Zia for Zoho One, the new Dashboard, and Zia Search are organization-wide tools designed to give our customers a deeper understanding of their businesses," said Vegesna, “This kind of unified data ecosystem is only possible because all of Zoho’s 40+ applications have been built from scratch, over the last two decades, on the same technology base.”
"The Margaret River Busselton Tourism Association (MRBTA) is a not for profit incorporated association with more than 750 industry members, that also operates seven world-class tourist attractions as well as provide tourism services to over 1.2 million visitors to the Margaret River Region annually, via our destination marketing channels and four visitor centres. By incorporating several of the applications available with Zoho One across our operational platforms, we now provide a more holistic and engaging customer experience to both our visitors (B2C) and industry (B2B), as well as better insights to their needs. We have also experienced an improvement to staff productivity, internal communications across tasks and projects, as well as increased administrative efficiencies." ~ Peta Fussell, Customer Service Manager, MRBTA
"As one of the first companies to sign up on Zoho One, Tourwriter has not only been there for the entire journey, but has also been growing almost as fast as Zoho (in relative terms). The Zoho One applications have played an important role for us throughout this journey. Most importantly, when we find tweaks are needed, or something just isn't working, the team at Zoho One is always there to help. Zoho One is truly great software that continually delights!" ~ Denise Campbell, Head of Marketing, Tourwriter
Pricing and Availability
Zoho One is available for $35 per employee per month. Businesses must purchase a license for every employee in their organization to get this pricing. Zoho One is currently available worldwide, in multiple languages. Users can sign up for a 30-day trial version of Zoho One at zoho.com/one.
Zia for Zoho One is not currently available. The Analytics feature will be rolled out in phases, whereas Zia Search is available immediately at search.zoho.com.
Zoho is the operating system for business, a single online platform capable of running an entire business. With apps in nearly every major business category, including sales, marketing, customer support, accounting and back office operations, and an array of productivity and collaboration tools, Zoho is one of the world's most prolific software companies. In 2017, Zoho introduced the revolutionary Zoho One, an integrated suite of applications for the entire business.
Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. More than 35 million users around the world, across hundreds of thousands of companies, rely on Zoho every day to run their businesses, including Zoho itself. Zoho Corp is privately held and profitable with more than 5,000 employees. It is headquartered in Pleasanton, California, with international headquarters in Chennai, India. Additional offices are in Austin, Utrecht, Singapore, Yokohama, and Beijing. For more information, please visit www.zoho.com.