DUBLIN--(BUSINESS WIRE)--The "Europe Cloud-Based Contact Center Market Analysis (2017-2023)" report has been added to ResearchAndMarkets.com's offering.
The Europe Cloud-Based Contact Center Market is expected to witness market growth of 21% CAGR during the forecast period (2017-2023).
Cloud-based contact center solutions provide a robust platform for end users to utilize contact center solutions at an affordable price. Cloud based solutions are a perfect platform for providing modernized, up-to-date services to the end-users. In-built security systems are gaining prominence and are expected to rapid adoption across all verticals. SMEs have been quick to take advantage of the cloud-based contact center solutions, as these solutions offer scalability and also are cost-effective. Several vendors also provide solutions based on the pay-per-use or subscription model that are geared towards addressing SMEs challenges.
Based on Type, the Cloud-Based Contact Center market segments the market into Solution and Services. Solution Type includes Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security, and Others. Services Type includes Professional and Managed Services. Based on Organization Size, the market report segments the market into Small & Medium Enterprises and Large EnterprisesBased on Deployment Mode, the market report segments the market into Private & Hybrid Cloud and Public Cloud. Based on Application, the Cloud-Based Contact Center market segments the market into Call Routing & Queuing, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization, and Others.
- 8x8, Inc.
- Five9, Inc.
- Cisco Systems, Inc.
- IBM Corporation
- Oracle Corporation
- Connect First
- Aspect Software Parent, Inc.
- NICE Ltd.
Key Topics Covered:
1. Market Scope & Methodology
2. Market Overview
3. Europe Cloud-Based Contact Center Market
4. Europe Cloud-Based Contact Center Market by Application
5. Europe Cloud-Based Contact Center Market by Organization Size
6. Europe Cloud-Based Contact Center Market by Deployment Type
7. Europe Cloud-Based Contact Center Market by Vertical
8. Europe Cloud-Based Contact Center Market by Country
9. Competitive Study
10. Company Profiles
For more information about this report visit https://www.researchandmarkets.com/research/lx45zj/europe?w=4