DUBLIN--(BUSINESS WIRE)--The "Europe Customer Experience Management Market Analysis (2018-2024)" report has been added to ResearchAndMarkets.com's offering.
The European Customer Experience Management Market size is expected grow at a market growth of 21% CAGR during the forecast period.
Rising complexity in the telecom sector has brought about new challenges to the telecom operators. Therefore, addressing customer expectation is critical. Providing subscribers with seamless customer experiences across various touch points and interaction channels is expected to be a key to bring in difference in the service levels. . The importance of customer experience is now a vital part of business strategies, as it helps organizations in enhancing their brands, improve customer loyalty, reduce customer churn, and as a result have a direct impact on the revenues. Disruption in digital technology has led the customers to demand for seamless experience while getting engaged via multiple channels or touch points. Technological advancements in cloud and big data analytics to design, manage, and improve end-to-end consumer experience process is expected to drive the market during the forecast period.
Based on Touch Point Type, the market is segmented into Call Centers, Email & Web Services, Stores/ Branch, Social Media, and Mobile & Others. Based on Analytical Tool Type, the market is segmented into Text Analytics, Web Analytics, Enterprise Feedback Management Software, and Speech Analytics & Others. Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on Vertical, the market is segmented into BFSI, Government, Energy & Utilities, Healthcare, Manufacturing, Retail, Telecom, Media & Entertainment, and Others.
- Adobe Systems Inc.
- CA Technologies, Inc.
- IBM Corporation
- Nokia Corporation (Nokia Networks)
- Open Text Corporation
- Oracle Corporation
- SAP SE
- SAS Institute, Inc.
Key Topics Covered:
Chapter 1. Market Scope & Methodology
Chapter 2. Market Overview
Chapter 3. Europe Customer Experience Management Market
Chapter 4. Europe Customer Experience Management Market by Analytical Tool Type
Chapter 5. Europe Customer Experience Management Market by Deployment Type
Chapter 6. Europe Customer Experience Management Market by Vertical
Chapter 7. Europe Customer Experience Management Market by Country
Chapter 8. Competitive Study
Chapter 9. Company Profiles
For more information about this report visit https://www.researchandmarkets.com/research/g2l52j/european_customer?w=4