DUBLIN--(BUSINESS WIRE)--The "Asia Pacific Cloud-Based Contact Center Market Analysis (2017-2023)" report has been added to ResearchAndMarkets.com's offering.
The Asia Pacific Cloud-Based Contact Center Market is expected to witness market growth of 24.2% CAGR during the forecast period (2017-2023).
Cloud-based contact center solutions provide a robust platform for end-users to utilize contact center solutions at an affordable price. Cloud based solutions are a perfect platform for providing modernized, up-to-date services to the end-users. These solutions require minimal capital investment, offer 24/7 technical support, and high levels of reliability, security, and scalability.
These solutions are expected to witness rapid uptake as cloud-based solutions are widely implemented in industries such as Banking, Financial Services, and Insurance (BFSI), telecommunications and Information Technology Enabled Services (ITES), and healthcare and life sciences.
Based on Type, the Cloud-Based Contact Center market segments the market into Solution and Services.
- Solution Type includes Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security, and Others.
- Services Type includes Professional and Managed Services.
Based on Organization Size, the market report segments the market into Small & Medium Enterprises and Large Enterprises.
Based on Deployment Mode, the market report segments the market into Private & Hybrid Cloud and Public Cloud.
Based on Application, the Cloud-Based Contact Center market segments the market into Call Routing & Queuing, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization, and Others.
Based on Vertical, the market report segments the market into BFSI, Government & Public-Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment, and Others.
Based on Countries, the Cloud-Based Contact Center market segments the market into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.
Key Topics Covered
1. Market Scope & Methodology
2. Market Overview
3. Asia Pacific Cloud-Based Contact Center Market
4. Asia Pacific Cloud-Based Contact Center Market by Application
5. Asia Pacific Cloud-Based Contact Center Market by Organization Size
6. Asia Pacific Cloud-Based Contact Center Market by Deployment Type
7. Asia Pacific Cloud-Based Contact Center Market by Vertical
8. Asia Pacific Cloud-Based Contact Center Market by Country
9. Competitive Study
10. Company Profiles
- 8x8, Inc.
- Five9, Inc.
- Cisco Systems, Inc.
- IBM Corporation
- Oracle Corporation
- Connect First
- Aspect Software Parent, Inc.
- NICE Ltd.
For more information about this report visit https://www.researchandmarkets.com/research/t597t8/asiapacific?w=4