DUBLIN--(BUSINESS WIRE)--The "Thai Contact Center Applications Market, Forecast to 2023" report has been added to ResearchAndMarkets.com's offering.
The Thai contact center applications market size is estimated to grow from $16.4 million in 2016 to $27.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 7.4%. The research service is part of the Asia-Pacific market tracker for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017-2023.
Key Issues Addressed
- Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
- What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
- What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
- How will the market change over time? Will there be a shift in the business model/pricing strategy?
Key Topics Covered:
2. Market Overview
3. Forecasts and Trends
4. Market Share and Competitive Analysis
- Aspect Software
- Cisco Systems
- Enghouse Interactive
- Interactive Intelligence
- NICE Systems
- Nuance Communications
- Oki Electric
- P&W Solutions
- Samsung (Seoul Commtech)Unify
- Verint Systems
- West Interactive
For more information about this report visit https://www.researchandmarkets.com/research/ph5p8d/the_thai_contact?w=4
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