PARIS--(BUSINESS WIRE)--Regulatory News:
Teleperformance (Paris:TEP) the worldwide leader in omnichannel customer experience management, today announced it has moved into second place in the Everest Top 50 overall while retaining first place in the Contact Center Outsourcing category. Teleperformance moved up two spots from 2017’s ranking to fill the overall number two position after ADP and ahead of Accenture.
The Everest Group BPS Top 50™ is the research firm’s annual global list that ranks the 50 largest third-party providers based on their revenues and year-on-year growth. Everest Group developed the list as the first reference point that identifies the largest service providers, their growth, and coverage across geography, domain and buyer size for the US$175+ billion industry. The 2018 ranking marks the first year that the ranking is based on both revenues and year-on-year growth, as the previous years’ rankings were based solely on revenues.
“This ranking shows that Teleperformance remains a top provider in the BPS industry despite significant changes in the marketplace,” said Rajesh Ranjan, partner at Everest Group. “This year we factored in each company’s year-on-year growth in addition to overall revenues, which contributed to Teleperformance’s leap into second place in the ranking. This demonstrates that Teleperformance is successfully responding to new market opportunities and challenges leveraging both organic and inorganic approaches and positioning itself for future success as well.”
Daniel Julien, Chairman and Group CEO, Teleperformance Group, added: “Remaining the top industry leader and moving up from fourth to second on the overall Everest Group BPS Top 50™ List is a direct reflection of both our strong management expertise and our passion to maximize benefit for all of our stakeholders. The Everest rankings reflect the balance we have achieved not just on overall revenue size, but sustained year-over-year growth. We intend to continue healthy organic and inorganic growth in both our core and specialized services businesses.”
A complimentary copy of the 2018 Everest Group BPS Top 50™ list and analysis can be found here: https://www.everestgrp.com/2018-everest-group-bps-top-50
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs (Specialized Services). In 2017, Teleperformance reported consolidated revenue of €4,180 million (US$4,720 million, based on €1 = $1.13).
The Group operates 171,000 computerized workstations, with 223,000 employees across 350 contact centers in 76 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC Large 60, CAC Next 20, CAC Support Services, STOXX 600, SBF 120, S&P Europe 350 and MSCI Global Standard. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard to the Group’s performance in corporate responsibility.
For more information: www.teleperformance.com
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