DUBLIN--(BUSINESS WIRE)--The "Chatbot Market in BFSI by Platform, Type, and End User - Global Opportunity Analysis and Industry Forecast, 2018-2024" report has been added to ResearchAndMarkets.com's offering.
The global chatbot market in BFSI was valued at $357 million in 2017, and is projected to reach at $2,186 million by 2024, growing at a CAGR of 29.7% from 2018 to 2024.
Growth in need to improve customer relationship management (CRM) in BFSI sector, increase in awareness about the advantages offered by chatbots over other customer support option, and rise in integration of chatbots with social media and others drive the growth of the market.
Based on type, the software segment dominated the global market in 2016, and is expected to remain dominant during the forecast period, owing to enhanced technological features in chatbots software such as natural language processor (NLP), cloud-based deployment, multilingual, interference engine, and others.
The global chatbot market in BFSI was led by the banks segment in 2017, and the segment is projected to maintain its dominance during the forecast period. However, the insurance companies segment is expected to witness the highest growth, owing to increase in adoption of artificial intelligence based chatbots to sell policies and assist customers with insurance advice.
In 2017, the global chatbot market in BFSI was dominated by the web-based segment and is expected to remain dominant during the forecast period.
- Artificial Solutions
- Nuance Communications, Inc.
- eGain Corporation
- Creative Virtual Ltd.
- Next IT Corp.
- 24/7 Customer Inc.
- Codebaby, Inc.
- Inbenta Technologies Inc.
Key Topics Covered:
Chapter 1: Introduction
Chapter 2: Executive Summary
Chapter 3: Market Overview
Chapter 4: Chatbot Market In BFSI, By Type
Chapter 5: Chatbot Market In BFSI, By Platform
Chapter 6: Chatbot Market In BFSI, By End User
Chapter 7: Chatbot Market In BFSI, By Geography
Chapter 8: Company Profiles
For more information about this report visit https://www.researchandmarkets.com/research/j8t586/global_chatbot?w=4