For the CRM Provider of the Year award, Astute demonstrated exceptional support for their clients' consumer engagement efforts. Trusted by thousands of the world’s most recognizable brands, contact centers leverage the power of AI through Astute's suite of products to automate and enhance omni-channel, complex customer interactions all while capturing the data and insights they need.
"It's an honor to receive this award from Customer Contact Week," said Alex George, Astute's Chief Technology Officer. "The customer engagement space is evolving rapidly, and Astute continues to be committed to building AI-driven technology to enhance both human and virtual agent interactions. We are passionate about helping brands deliver incredible customer experiences and this award is a reflection of our ability to do just that."
CCW Excellence Award Winners in other categories included Pier 1 Imports as a Best in Class Contact Center, OpenText as the Workforce Optimization Provider of the Year, and Samsung Electronics America for the Best Training and Development Program. For the complete list of honorees in each category, please visit: https://www.customercontactweekawards.com/landing/finalists.
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.
Astute is a leader in AI-driven software focused on the future of customer engagement. Our technology powers the customer experience at more than 2,000 of the world’s leading consumer brands in over 100 countries. Astute’s software enhances customer engagement by contextually blending human and artificial intelligence, enabling companies to provide more efficient service, gain customer insights, and increase brand loyalty. Learn more at astutesolutions.com.