BOSTON--(BUSINESS WIRE)--Cogito, a leader in real-time emotional intelligence solutions, today announced the appointment of Jim Gomez to Senior Vice President of Client Services. Jim will be responsible for client delivery and support, including the implementation of Cogito’s augmented intelligence solution, which provides live in-call guidance to customer service and sales agents.
“At Cogito, we strive to constantly deliver quality and value to each of our clients' stakeholders – contact center agents, supervisors and executives – all throughout their journey with us,” said Joshua Feast, CEO of Cogito. “Jim’s expertise in the contact center makes him the ideal partner for our clients. With Cogito’s rapid growth, it is the perfect time to have Jim join the team and help our clients leverage our emotional intelligence technology to deliver compassionate, professional experiences on every call.”
Jim is an experienced contact center professional, with more than 30 years of leadership in a wide range of contact center operational and technical roles. Jim began his career in the customer service industry at MCI Telecommunications, starting as an agent and growing to run a 16,000 seat contact center. Jim then worked with some of the largest contact center enterprises in the world, leading teams who designed, sold, delivered and serviced world class contact center offerings through Verizon Contact Center Services. From his success at Verizon, Jim accepted a leadership role at the startup cloud contact center technology company Five9 Inc., where he established Five9 Professional Services as a business differentiator within this space while helping to grow Five9 dramatically over five years.
“Working for Cogito offers me the unique opportunity to utilize all the skills I have developed throughout my career,” said Jim Gomez, Senior Vice President of Client Services at Cogito. “As Cogito continues to gain market share, I want to support agents and executives alike, helping them become more engaged and productive. I will work closely with our clients to ensure Cogito serves as a competitive differentiator for their business.”
Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care. Cogito is a venture-backed software company located in Boston, MA. Learn more at www.cogitocorp.com.