IRVINE, Calif.--(BUSINESS WIRE)--Next week, Alorica Inc., the world’s leading platform for all customer interactions, will be participating in a variety of activities at the 19th Annual Customer Contact Week (CCW) held in Las Vegas from June 18-22, 2018. This year’s CCW conference will focus on delivering world-class service with speed and efficiency through people, process and technology.
“The theme of this year’s CCW event as it relates to speed and efficiency are two multifaceted topics that as a company we are challenging ourselves to respond and create innovative tools and processes from both the customer and employee perspective,” said Ashish Bisaria, Global Head of Client Advocacy & Innovation at Alorica. “We are excited to be participating in this event that brings the best and brightest together in the customer care, customer support and contact center industries together for meaningful mind exchange. We are looking forward to both offering our insights while learning from industry experts on the topics at hand.”
On the second day of the event – Tuesday, June 19 – Alorica will be hosting not one, but two sold-out site tours of its Alorica Badura site, a location that had its milestone first call a few weeks ago on May 21. Attendees will have the opportunity to experience our state-of-the-art building, learn about our unique, distinctive culture, and meet our utterly, insanely great team – all driven to help people and make lives better…one interaction at a time.
“Powered by more than 100,000 passionate people using innovative, technology-powered solutions, and leveraging the processes implemented, we know first-hand what it takes to deliver insanely great customer service,” said Colleen Beers, Sr. Vice President, Operations at Alorica and CCW Advisory Board Member. “At this year’s CCW event, these three key elements – people, process and technology – will be a focal point for discussion on delivering world-class service with speed and efficiency. We are excited to offer our expertise but also learn from other industry leaders.”
The following day – Wednesday, June 20 – Ashish Bisaria will be moderating and providing opening remarks for the Track 2: People Discussion “Culture: It’s Not What’s on the Walls, It’s What’s in the Halls” at 2 p.m. Led by Nick Friedman, President & Co-Founder of College Hunks Hauling Junk & College Hunks Moving, “the largest and fastest growing junk removal and moving franchise opportunities in North America,” attendees will learn how to attract “A” players, bring core values to life, and save thousands of dollars in hiring by creating a culture where employees never want to leave.
On the fourth day of the event – Thursday, June 21 – Colleen Beers, will also moderate and provide opening remarks for the Track 2: People Discussion “The Future of Customer Care” at 2 p.m. In this session, attendees will learn how IBM employed a virtual agent to resolve customer issues more quickly and with no time constraints, and reduced resolution time for most inquiries by 99%, leading to increased loyalty and CSAT scores. Following this session, at 3 p.m., Alorica’s Ashish Bisaria will again participate in the Track 2: People Discussion, this time he will be presenting on “Customer Relationship Management: An Inside Out Approach.” During this time, they will discuss fostering a culture of collaboration between in-house and outsourced customer contact functions, along with developing and delivering training to tangibly improve quality assurance.
If you are attending the show and are interested in learning more about Alorica’s offerings, we can be found on the show floor at booth 809 and 811. Not attending? No problem! We can be reached via email at sales@Alorica.com.
At Alorica, we only do one thing -- we make lives better. How? As the world’s leading platform for all customer interactions, we create insanely great experience for customers fueled by innovative technology, advanced data analytics, and CX intelligence. Utilizing insights from more than 600 million consumer interactions curated annually, Alorica is a systems integrator of choice to 25 of the Fortune 50 healthcare companies, six of the 10 largest financial institutions, four of the five largest telecommunications companies, and five of the largest retail companies. We call the OC home, headquartered in Irvine, Calif., with more than 100,000 employees in approximately 130 locations across 15 countries and 11 time zones around the globe.