Global Cloud-Based Contact Center Market Analysis & Forecasts 2017-2023, With an Expected CAGR of 22% - ResearchAndMarkets.com

DUBLIN--()--The "Global Cloud-Based Contact Center Market Analysis (2017-2023)" report has been added to ResearchAndMarkets.com's offering.

The Global Cloud-Based Contact Center Market size is expected to reach $21.6 billion by 2023, rising at a market growth of 22% CAGR during the forecast period.

Cloud-based contact center solutions provide a robust platform for end-users to utilize contact center solutions at an affordable price. Cloud-based solutions are a perfect platform for providing modernized, up-to-date services to the end-users. Growing need to improve consumer experience and growing number of enterprises harnessing the power of contact center have contributed to the growth of cloud-based contact center solutions. Cloud-based solutions are cost-effective for Small and Medium-sized Enterprises (SMEs), adding to the growth of these solutions among the end-users.

Based on Type, the Cloud-Based Contact Center Market segments the market into Solution and Services. Solution Type includes Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security, and Others. Services Type includes Professional and Managed Services. Based on Organization Size, the market report segments the market into Small & Medium Enterprises and Large Enterprises. Based on Deployment Mode, the market report segments the market into Private & Hybrid Cloud and Public Cloud.

Based on Application, the Cloud-Based Contact Center Market segments the market into Call Routing & Queuing, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization, and Others. Based on Vertical, the market report segments the market into BFSI, Government & Public-Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment, and Others.

Companies Mentioned

  • 8x8, Inc.
  • Five9, Inc.
  • Cisco Systems, Inc.
  • IBM Corporation
  • Oracle Corporation
  • NewVoiceMedia
  • Connect First
  • Aspect Software Parent, Inc.
  • NICE Ltd.
  • 3Clogic

Key Topics Covered:

1. Market Scope & Methodology

2. Market Overview

3. Global Cloud-Based Contact Center Market

4. Global Cloud-Based Contact Center Market by Application

5. Global Cloud-Based Contact Center Market by Organization Size

6. Global Cloud-Based Contact Center Market by Deployment Type

7. Global Cloud-Based Contact Center Market by Vertical

8. Global Cloud-Based Contact Center Market by Region

9. Competitive Study

10. Company Profiles

For more information about this report visit https://www.researchandmarkets.com/research/wntdvn/global?w=4

Contacts

ResearchAndMarkets.com
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related Topics: Call Centres, Cloud Computing and Storage

Contacts

ResearchAndMarkets.com
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related Topics: Call Centres, Cloud Computing and Storage