BOSTON--(BUSINESS WIRE)--Leading research consultancy and market diligence firm ATLANTIC-ACM announced its 2018 U.S. Long Haul Wholesale Service Provider Excellence Awards on Tuesday, May 8 at International Telecoms Week in Chicago, IL. The awards are based on the 2018 U.S. Long Haul Wholesale Report Card, which is an industry wide customer feedback study reviewing customer experience and product quality for long haul wholesale services across the leading U.S. providers. This annual study began in 1995, and for more than 20 years has been the industry benchmark for wholesale carrier performance.
The awards are based exclusively on the opinion of current customers, who submitted more than 650 carrier evaluations of U.S. long haul wholesale service providers.
“These awards reflect the winning carriers’ dedication to providing a superior customer experience, and delivering a reliable service to wholesale buyers,” said Fedor Smith, President and Managing Partner at ATLANTIC-ACM. “Congratulations to all of the winning companies, and thank you to the buyers who took the time to review the carriers with which they work.”
- CenturyLink: Brand
- Cogent: Sales Reps, Service Delivery, Network Performance, Billing, & Customer Service
- Zayo: Data Value
- Windstream: Voice Value
Founded in 1991, ATLANTIC-ACM, is a leading strategic consulting firm to the telecom and technology sectors. ATLANTIC-ACM assists corporate and investor clients in evaluating strategic growth opportunities for successful investment, market entry, optimization, and long-term planning. For more than two decades, Boston-based ATLANTIC-ACM has helped leading companies identify opportunities, capture and retain market share, and navigate changing market dynamics, economies, and technologies. For more information, visit ATLANTIC-ACM's website at http://www.atlantic-acm.com.